We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Sofitel Montreal Golden Mile
Ranked #16 of 163 Hotels in Montreal
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Great service”
5 of 5 bubbles Reviewed 4 July 2012

Everyone - but I mean everyone - at this hotel is courteous and helpful, from the car jockeys on up. We had a really nice corner room with a great view of Mount Royal but the problem was, while we had booked for 5 nights, they had us down only for 4. KAYAK sent us a confirmation for 5 nights and charged our credit card accordingly but claimed, with no substantiation, that we had changed it.

Although the problem was KAYAK's, Sofitel management took it upon themselves to smooth things out so that our stay would be enjoyable. Even KAYAK - well, actually their Call Center (aha! a big part of the problem) agreed that Sofitel was being especially accommodating whereas they were not.

We have stayed at many hotels in Montreal - we go there at least once a year for the Jazz Festival. Next time, we will book with Sofitel directly - certainly not with Kayak.

Room Tip: You want to be in the back, looking up the mountain.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UESfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 6 July 2012
Bonjour UESfoodie,

Thank you very much for writing a review regarding your recent stay with us. It pleases me greatly to read your comments. I am glad that the situation with your reservation was resolved in a positive way. I am honoured to work with a team of hardworking and kind people and will share your thoughts with them.

We hope to have the chance to welcome you again on your next visit to Montreal.

Sicnerely,

François Marceau 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,930 reviews from our community

Traveller rating
    1,205
    532
    133
    34
    26
See reviews for
342
740
131
473
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 July 2012

We stayed at the Sofitel Montreal from June 25 to 26, 2012 after coming from the SOGC Convention in Ottawa held at the Westin Ottawa, and staying overnight at Best Western Arisocrate in Quebec. We booked a triple room with two queen beds. We requested for an extra cot and was surprised that they do not provide for one; the Westin Ottawa provided us with one immediately after requesting for it. They also do not provide for complimentary coffee and tea in the room, which is quite standard for hotels of their caliber; it was provided for in the other two hotels we stayed at. Considering that it was the priciest hotel we stayed in during this trip, it pales in comparison to the Westin Ottawa and Best Western Aristocrate in terms of service and cost.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pilarPhilippines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 5 July 2012
Bonjour pilarPhilippines,

Thank you for taking the time to review your recent stay with us, we really appreciate all feedback. We are very sorry that we did not meet your expectations on this occasion but with our high luxury standard, Sofitel Montreal does not carry any rollaway in this propriety . We do hope to welcome you back in the near future so that we may have the opportunity to provide you with the Magnifique experience enjoyed by the majority of our customers.

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 1 July 2012

I had booked the hotel after reading great reviews on TA - our first experience of a Sofitel hotel. We stayed for 4 nights during a tour of Ontario and on arrival at the hotel we were greeted warmly by staff who informed us we were 'Guests of the Day'! As Guests of the Day we were treated to a room upgrade, cocktails at the bar, free Wi-Fi and a few other little extras. A super start to a great stay. The hotel is in a great location, close to the subway and museums and not far for an uphill walk into Mont Royal. The room was very spacious and very comfortable. The bathroom was modern and fitted with great facilities. Staff were professional, helpful and cheerful. Guests are available to help themselves to coffee in the hotel foyer each morning. All in all, a great hotel and I cannot recommend it highly enough.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happyviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 5 July 2012
Bonjour DerbySarah,

We appreciate the time you took to post your recent comments from your stay at our hotel.
Thank you for the kind words and compliments of our staff.

Love to hear that we have a new Sofitel fan - so glad that you enjoyed your experiences in Montréal!

We hope to have the chance to welcome you again on your next visit to the area! 

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 June 2012

I booked via hotwire and consequently, I believe, received the smallest room on my floor. It was, however, still large enough for my needs. It was very well-appointed with modern finishes, floor-to-ceiling windows, a comfortable chair and desk, and a Bose stereo with ipod dock. The bed was very comfortable, the bathroom was spacious, with a large shower and good quality shampoos, soaps, etc.

There was a fair amount of audible street noise in my room, but I figure this was unavoidable trade-off given the great location of the hotel. Service was very good from check-in to check-out.

I'm trying to find some points to criticize, but I really can't. I suppose my cell phone reception was a bit spotty in my room, but that's about it. It was a very well-executed hotel experience.

I would definitely look to stay here again. Recommend.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLRCQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 5 July 2012
Bonjour MLRCQ,

Thank you for reviewing your experience! Glad to hear that you enjoyed your stay! We will look forward to welcoming you again at Sofitel Montreal Golden Mile!

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, AL
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

My wife, two teenage daughters and I recently stayed at the Sofitel on our first trip to Monteal and would recommend the hotel to anyone for their visit to the city. We appreciated the sophisticated and stylish architecture and decor and the wonderful downtown location near museums, great restaurants and the best shopping in the city. Rooms could have been larger, but were well appointed with plenty of storage and high quality furnishings. Staff was excellent, especially the concierge who gave us terrific restaurant recommendations. Hotel bar was great (specialty cocktails were expensive but worth it). All in all, a wonderful stay at a fabulous hotel.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JWLMontgomery_AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 26 June 2012
Bonjour Monsieur,

Thank you very much for writing a review regarding your recent stay with us. I was so glad to read how much you, your wife and your daughters enjoyed the service and the amenities we offer.

We hope to see you in the near future at Sofitel Montreal Golden Mile.

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Montreal hotels
Centre-Ville (Downtown)
Loews Hotel Vogue
Loews Hotel Vogue
#5 of 163 in Montreal
4.5 of 5 bubbles 1,302 reviews
Centre-Ville (Downtown)
The Ritz-Carlton, Montreal
The Ritz-Carlton, Montreal
#1 of 163 in Montreal
5.0 of 5 bubbles 932 reviews
Centre-Ville (Downtown)
Hotel Omni Mont-Royal
Hotel Omni Mont-Royal
#21 of 163 in Montreal
4.5 of 5 bubbles 2,403 reviews
Show Prices
Show Prices
Show Prices
Centre-Ville (Downtown)
Le Square Phillips Hotel & Suites
Centre-Ville (Downtown)
Le St-Martin Hotel Particulier Montreal
Centre-Ville (Downtown)
Hotel Le Crystal
Hotel Le Crystal
#14 of 163 in Montreal
4.5 of 5 bubbles 1,404 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Montreal Golden Mile? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Sofitel Montreal Golden Mile

Property: Sofitel Montreal Golden Mile
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Montreal
#8 Business Hotel in Montreal
#10 Family Hotel in Montreal
#13 Luxury Hotel in Montreal
#22 Romantic Hotel in Montreal
Price range (per night): ₹ 12,122 - ₹ 25,606
Hotel Class:5 star — Sofitel Montreal Golden Mile 5*
Number of rooms: 258
Official Description (provided by the hotel):
Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Prestigia, ACCOR and HotelQuickly so you can book your Sofitel Montreal Golden Mile reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing