Everyone - but I mean everyone - at this hotel is courteous and helpful, from the car jockeys on up. We had a really nice corner room with a great view of Mount Royal but the problem was, while we had booked for 5 nights, they had us down only for 4. KAYAK sent us a confirmation for 5 nights and charged our credit card accordingly but claimed, with no substantiation, that we had changed it.
Although the problem was KAYAK's, Sofitel management took it upon themselves to smooth things out so that our stay would be enjoyable. Even KAYAK - well, actually their Call Center (aha! a big part of the problem) agreed that Sofitel was being especially accommodating whereas they were not.
We have stayed at many hotels in Montreal - we go there at least once a year for the Jazz Festival. Next time, we will book with Sofitel directly - certainly not with Kayak.
- Official Description (provided by the hotel):
- Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Montreal Hotel Montreal
- Montreal Sofitel