We booked our reservations with the suites of Euston in March (myself and my mom) giving ourselves plenty of time so that we wouldn’t be scrambling for a place in Aug. My daughter was participating in the Canada games there and we were much hyped for the trip. I spoke with the owner, Todd Munn, and he wrote down our information (as he was driving I might add) and said everything was set to go. As the previous writer wrote, he mentioned about overbooking on an occasion before and I told him I hoped that this wouldn’t happen to us. No, he said, everything is confirmed for your arrival. Between March and the week before we were leaving, I kept in touch with Todd to make sure everything was set for our arrival on the 22nd of Aug. The times I spoke to him he seemed much disorganized, not being able to find his “Reservation book”. On the last week that I spoke with him he said the key would be in the mail box (yes, a red flag should have went up then). We arrived at the “suites” (and I use that term loosely) at around 7ish and like he said, the key was in the mail box. As we walked up over the steps, it was then I knew what kind of place we were going to spend in. The railing was practically falling down. The steps were very rickety and boards were cracked. As we opened the door to our room (room 1) we were shocked. The website we reviewed seem cleaned and quaint, not what we see when we opened the door. The “kitchen” (if we could call it that) contained one mug, some cutlery, glass and a knife. And to the writer above, we didn’t have the luxury of pots or pans cause there was nothing to cook on anyway. We had to go and purchase plates, mugs and so on just to accommodate us for the week. The bathroom contained a half roll of toilet paper and very few towels. It is still undetermined if the bed sheets were changed or not and there was no offer of changing the sheets for the entire week. The bed was placed in a squatted corner where the air conditioner was directly in your ear while you slept. Each day the phone rang and it would continue to ring until I had enough and unplugged it. We walked around the building to see what it was like out there and it was disgraceful – beyond words. I’m not really sure how this man is still in business.
When I took a shower the fire alarm went off and everybody came out of their rooms to make sure there was no fire (very embarrassing) We were paid a visit from Todd the next day looking for his pay. We had been told that the rooms were 79.00 per night. He decided no, we were to pay 89.00. I showed him the site I reviewed on my computer stating that the rooms were 79.00. He said the site was not updated and we had to pay the 89.00. The he proceeded to tell us that we never paid the amount on the visa that was required. We asked him to produce a copy of the transaction that had been made back in March. He said I’ll be right back. He brought in a scrape of paper where he had written down the info I gave him back in March. This was supposed to be his record of reservations (very scary, no wonder there were over bookings) Then he asked us to pay the rest at this time. I assumed you didn’t pay the rest till the end of your trip. So we told to put the rest of the credit card. He asked us for cash. It was actually laughable. This trip was supposed to be an enjoyable one where I could enjoy my daughter’s time at the games and perhaps take in some sites but the stay there dampened our spirits and it became very depressing just to go back there even if it was just to sleep. I would never recommend this place to anyone – not even my worst ememy.
- Official Description (provided by the hotel):
- With our downtown location, The Suites of Euston are close to all of Charlottetown's attractions including:Province HouseThe Confederation Centre of the Arts (home of the Charlottetown Festival)Victoria Row, Peakes Quay, Great Lobster Dinners, Walking tails, Victoria Park. And much, much Designed in 1875 by prominent Charlottetown architect Richard Weeks and completed in 1878 by contractor William Wright for the owner Joseph William Mitchell, this three storey brick cottage with mansard roof has been lovingly restored and updated. Take a step back in time and experience the full splendor of the newly designated heritage building "Suites of Euston".Located at 155 Euston Street, new University Avenue, it is a short walk to Province House National Historic Site, Confederation Centre of the Arts, craft shops, Victoria Park and Beaconsfield House. Wireless Internet now available. ... more less
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- Also Known As:
- Suites Of Euston Hotel Charlottetown