Hotel staff were friendly and offered prompt service. Room had a good view and was clean. Pull out bed in sofa was terrible. Kitchen was well equipped. Building was quiet but it was a Sunday night. Would stay there again. More
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Hotel staff were friendly and offered prompt service. Room had a good view and was clean. Pull out bed in sofa was terrible. Kitchen was well equipped. Building was quiet but it was a Sunday night. Would stay there again. MoreShow less
Hi there laurapO1604EF and thank you for the review,
We appreciate your comments about the service you received and the fact that the room was both well equipped and clean. Our sofa beds are relatively new but we will look for ways to make the experience better for your next stay and future guests.
Never stayed here before. My assistant organized this business trip and booked me into this hotel. Easy walk from Union Station to the hotel. Clearly located in "Old Downtown" TO. Looked at the building from across the street and my first impression was that my assistant had made a mistake. "Shock!" This did not look like the modern style of hotel that I would normally have expected to stay in. It was getting late and no time to make a change hotels so I went into the lobby and was greeted by very friendly staff. The reception area was small but nicely upgraded. Checked in and proceeded to my room on the 17th floor. Entered the room and was in AWE! The room was unlike any hotel room I have stayed in. It was in fact a fully renovated suite and beautifully appointed with full kitchenette, sitting area and separate bedroom. View was that of neighbouring buildings but I was there on business and out all day. Very clean and comfortable. Stayed two days and would not hesitate to stay again.
Hello francisw42 and thank you for the awesome review!
We're glad your experience prompted this great response and we look forward to seeing you again. Maybe consider a trip to our two-floor spa, Spa Zen, for your next visit?
The hotel staff was friendly and the room was clean and spacious. Location was ideal and there was hardly any noise from neighbours or hallways. They provided terry robes and even a yoga mat! Parking kind of expensive though somplan to park at a green p.Would definitely recommend it to a friend.
Hi F4914ZTkatiem and thank you so much for the great review!
We'll share your comments about your service experience with the team and hope to see you again soon. The parking situation is a challenge as we only have a few spots but we are glad to hear it worked out for you.
We were very impressed with our stay. Parking was near by, the restaurant Wildfire was in house and the rooms were cute like "mini condos". The room was clean and close to the main street. We were able to get a deal and have breakfast coupons included for the next morning. The bed was comfy and we had a wrap around balcony.
Hello Nicole I and thank you so much for the great review!
Our studio suites do offer a wrap around deck offering a unique guest experience and we are so glad you enjoyed your visit. Our bed and breakfast package is the best deal we offer, but only available through our site directly, so we hope you will stay with us again soon!
Upon arrival we were greeted by very friendly staff.
We were however shown to a room that should never have been let. There were marks on the curtains. The bathroom sink had too many cracks in it to count. It was obvious that the room had not been properly cleaned.
We were advised that they could not move us that night due to the hotel being full. They did move us the next morning to a much more suitable larger room.
Whoever manages the cleaning staff needs to pull their socks up. We had to call several times to get staff to properly clean areas of the rooms. Either the cleaning staff are not properly trained or their line managers are not doing a proper job of checking up to ensure proper standards are maintained.
Throughout our stay the front desk staff could not do enough for us. They were extremely pleasant and nothing was too much. They actually did everything they could to repair the damage to the hotels reputation.
Hello johndG5863GN and thank you for taking the time to post a review.
We regret the cleanliness and maintenance issues you encountered and have already begun taking steps to remedy the situation. Though your experience with our front office team was positive, we will share your review with the team as a means to improve our overall guest experience.
The staff was friendly, the room was nice and kept clean. Bed was comfortable, but I could hear noises all night, I think it was the elevator which resulted in a poor sleep. Amenities such as a small kitchen were available but I did not use them.
Hi there 24kara and thank you for taking the time to post a review.
We regret that you did not experience a restful sleep and will look into the elevator noise you've mentioned. We generally do not have this feedback - sometimes there is street noise as we're in the heart of the city - and it will be addressed promptly. Thank you for your review and we hope to see you again soon.