On the 29th of March 2012, I made a reservation at this hotel on the phone, They took my card details, booked me but never sent me confirmation
I rang back the hotel on the 2nd and the 3rd of April but was told ''no confirmation was found'', left 2 voicemails to the general manager, he ignored me until I sent emails to the Germain Group Management level
I received phone call from the GM on the 4th of April around 10pm local time in London asking my credit card details ''again'' and assuring me to get back to me in 15 minutes with the confirmation of my reservation
I clearly informed him that my company would contribute towards my accommodation cost as long as they get the confirmation before the deadline 10am 5th of April 2012. He promised to sent it in 15 minutes
an hour later I received an email from GM saying there was a ''concern'' on my card
I rang my credit card bank twice and was told that a guy called from Le Germain Maple Leaf same day before lunch around 11am, informed them that I am not a real person and asked my back further information about my details, Bank refused to give them any information
£500 has been fraudelently taken off from my card same second
somebody rang them pretended Umut Baz but he was not and he is commiting fraud,
They did not only damaged my clear reputation at my bank, they also caused me financial loss. They stole money from my card.
I am currently taking them to the Province Court in Toronto and I want to share this experience to the general public
- Official Description (provided by the hotel):
- Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Prestigia so you can book your Hotel Le Germain Maple Leaf Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.