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All reviewsquiet streetbutler's pantryboutique hotelthe salt water poolhigh end shoppingliving roomyorkville areanespresso machinerooms are spaciousbeautiful hotelwould highly recommend this hoteldoormanweddingluxuryconciergeromplush
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Reviewed 8 October 2017

I attended this hotel on a long weekend to witness a male front desk representative SHOUT and ADMONISH a young male staff member in front of guests in the small LOBBY....absolutely unacceptable and as one who has travelled the world NEVER seen such behaviour even in a lower star hotel. I responded to the clerk to say how shocking it was and speaks for the downgraded service since I stayed before the renovation.
Lobby now looks like a bordello and the bar is a design disgrace. They used to have the Three Small Rooms which was the best of the best in Toronto. Gone!
Don’t even consider this....hallways, carpets are all tired and will NOT return!

  • Stayed: October 2017, travelled with friends
    • Location
    • Service
Thank PixieVancouver_B_C_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

From the washrooms to other common areas, when you enter, you don't go "wow," but what happened now? This place is looking very tired and a little grubby and seems to have lost its caché. Personnel don't exactly enthuse, and, unless there is an event, it seems very quiet. What a shame that there is no air of pristine, or better than. Just ho hum, and nothing special anymore. Maybe time for a spruce up?

Stayed: October 2017, travelled with friends
Thank savvysolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Just spent 2 nights in this hotel. The experience was fab. Hotel spotless. Staff wonderful. Tim was our butler and he was lovely. A decent man. The all over staff were helpful, polite and all had a good sense if houmour. The pool was a nice temperature and Irena that gave me the massage was just great. She definately knew what she was doing. Food was good too. Very relaxing.
You would be mad not to stay here, even if its just one night. We had a suit with a guitar in it. Gorgeous.

Stayed: October 2017, travelled as a couple
Thank simpsaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

We loved the updated decor (yet in keeping the period) behind this historical hotel. Excellent service. Luxury linens. Off the beaten path and within walking distance to restaurants and shopping. Nice bar. Attentive staff. In room amenities.

Stayed: September 2017, travelled as a couple
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Every person at this delightful boutique hotel was outstanding. Courteous, fun, attentive... wish we could have stayed longer. If I could give them a 10-rating, I would. Thanks so much to Kev for the stories and Sal for welcoming us so wonderfully. Great location.

Stayed: September 2017, travelled as a couple
Thank SAMS1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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