This hotel has lost its lustre and is now an average place like so many places downtown. Not a four star hotel in my opinion.
We stayed one evening and will never return. We were assigned a room next door to someone who was entertaining in their room and having a loud party. When we arrived back after dinner, approximately 10 pm, the party was still going on. We requested a new room but were told the hotel was sold out. We requested security break up the party which they did, until they returned at 2:30 am. to continue where they left off Another call to security @ 2:30 am and all that happened was a request to keep the noise down.
Our concerns and frustrations were not heard despite telling the front desk staff when we checked out. The obligatory “ I’m sorry you were inconvenienced” was given. We will take our business elsewhere.More
- Free Wifi
- Room service