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All reviews city hall nathan phillips square indoor outdoor pool the club lounge cn tower queen street central location coffee maker lobby downtown conference path spg canada concierge valet
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Reviewed 12 May 2022

This hotel is pretty conveniently located on Queen street, with quick access to the tram, Eaton Centre, and the rest of bustling Queen Street.

The hotel lobby appears to have gone through some updates, and the car lobby appears to be going through some renovations now. Our taxis were confused about the new pathways, and how to enter and exit.

The restaurants in the hotel have changed recently, I think. And I was expecting there to be a lobby bar/restaurant where I could watch a ball game. But that's now gone, and there are just a couple of TV's in the lobby coffee/sandwich cafe.

The room was decent, providing all the comforts needed. The bathroom didn't provide vanity supplies, but will do so when you call and ask. Our room was only on the 6th floor, and was overlooking the outdoor pool area, which was also going through renovations.

It's a decent hotel, but seems to be going through some updates now.

I'd stay again, but keep my expectations low.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Ian Robert K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 May 2022 via mobile

Stayed here with my husband for a few nights while he was in the city for work. The lobby is absolutely gorgeous. The room was comfortable and clean with incredible views of the city. I walked everywhere on this trip and our hotel was in the perfect spot. I could walk to the waterfront, Queen street, Eaton Centre, CN Tower. Every staff member I encountered was so kind and helpful.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank lindseyo361
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 10 May 2022

Dear lindseyo361,

Thank you for the wonderful review of your recent stay at the Sheraton Centre Toronto Hotel. We are pleased you found our location to be perfect for your plans. Situated in the heart of downtown Toronto, it is always great to hear that our guests took advantage of the many exciting things Toronto has to offer, like the Hockey Hall of Fame, world-class dining, shopping, entertainment, and more.

It was a pleasure having you as our guest, and we look forward to welcoming you back the next time you are in the area.

Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2022 via mobile

A good hotel in the centre of downtown Toronto. We got an amazing corner room on the 29th floor and the view was stunning overlooking the city. The staff we encountered during our short stay were polite and hardworking. We couldn't pass any of them without them saying a hello. Special mention to Rafiq in the restaurant and the lady cleaner on the 29th floor.
The inclusive breakfast was plentiful and a great set up for the day!

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Zoltán F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 May 2022 via mobile

Stayed at this hotel for business, for a 5 day period. The hotel itself is good. The room had an excellent city view and was comfortable. There was some construction work going on the first few days. What I did not enjoy was the room service menue, this is worst and most limited menue I have ever encountered in any of the 4star and up hotels I have stayed at all over the world. Basics like a fried egg, bacon and toast is not available. The dinner menue is just as limited. In short if you do use this hotel plan to eat somewhere else.
There are similar hotels with much better restaurants and food service in Toronto, I will not be visiting this one again.

Date of stay: April 2022
Trip type: Travelled on business
Thank BB45Brits
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 3 May 2022

Dear BB45Brits,

Thank you for reviewing your stay with us. We are glad to know our location was ideal for you and that you enjoyed the beautiful views your room offered. However, we are sorry to learn of your disappointment regarding our menu offerings. We appreciate your honest feedback, and we will consider your comments for any future improvements. We hope you will return and give us another try as we genuinely want to exceed your expectations on your next visit.

Tim Reardon
General Manager

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Reviewed 28 April 2022 via mobile

We stayed as part of a large group and we loved it. Rooms are clean and spacious with very comfy beds and housekeeping did a great job of refreshing the rooms. Great location for everything and great staff! Breakfast wasn't my cup of tea but the hotel itself was fabulous.

Date of stay: April 2022
Trip type: Travelled on business
Thank Hannah R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 29 April 2022

Dear Hannah,

Thank you for your review of the Sheraton Centre Toronto Hotel. We're delighted to read about your experience with us, and we appreciate you mentioning our refreshing accommodations and location. Our team will truly appreciate your acknowledgment of their efforts, and we are excited to share them with our associates. We are also glad to learn about areas where we can improve our guest experience and we regret any inconvenience caused. Thank you again for your feedback; we look forward to your next visit!

Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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