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Reviewed 7 May 2022 via mobile

A good hotel in the centre of downtown Toronto. We got an amazing corner room on the 29th floor and the view was stunning overlooking the city. The staff we encountered during our short stay were polite and hardworking. We couldn't pass any of them without them saying a hello. Special mention to Rafiq in the restaurant and the lady cleaner on the 29th floor.
The inclusive breakfast was plentiful and a great set up for the day!

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Zoltán F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 May 2022 via mobile

Stayed at this hotel for business, for a 5 day period. The hotel itself is good. The room had an excellent city view and was comfortable. There was some construction work going on the first few days. What I did not enjoy was the room service menue, this is worst and most limited menue I have ever encountered in any of the 4star and up hotels I have stayed at all over the world. Basics like a fried egg, bacon and toast is not available. The dinner menue is just as limited. In short if you do use this hotel plan to eat somewhere else.
There are similar hotels with much better restaurants and food service in Toronto, I will not be visiting this one again.

Date of stay: April 2022
Trip type: Travelled on business
1  Thank BB45Brits
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 3 May 2022

Dear BB45Brits,

Thank you for reviewing your stay with us. We are glad to know our location was ideal for you and that you enjoyed the beautiful views your room offered. However, we are sorry to learn of your disappointment regarding our menu offerings. We appreciate your honest feedback, and we will consider your comments for any future improvements. We hope you will return and give us another try as we genuinely want to exceed your expectations on your next visit.

Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2022 via mobile

We stayed as part of a large group and we loved it. Rooms are clean and spacious with very comfy beds and housekeeping did a great job of refreshing the rooms. Great location for everything and great staff! Breakfast wasn't my cup of tea but the hotel itself was fabulous.

Date of stay: April 2022
Trip type: Travelled on business
Thank Hannah R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 29 April 2022

Dear Hannah,

Thank you for your review of the Sheraton Centre Toronto Hotel. We're delighted to read about your experience with us, and we appreciate you mentioning our refreshing accommodations and location. Our team will truly appreciate your acknowledgment of their efforts, and we are excited to share them with our associates. We are also glad to learn about areas where we can improve our guest experience and we regret any inconvenience caused. Thank you again for your feedback; we look forward to your next visit!

Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2022

We recently stayed here for 5 nights and it was great.
The location is excellent, right at Nathan Phillips Sq. with a view of the Toronto Sign (not all rooms face the sign, therefore I'd request that if you like to have a view).
The view from the room was also spectacular, if you don't mind high floors, request a high floor.
Please note, the hotel is currently undergoing renovations, while this didnt affect us, I understand some services are different than usual such as the restaurant, however i dont have full details of that.
Some cons of the property: they do not have a concierge, if you want help with getting maps or booking attractions, this isnt a place for you.
If you are a light sleeper, ask to be moved away from the nathan phillips square - while this is not the hotels fault, the clock tower on the city hall rings the bells each hour on the hour (even at night) therefore you will be woken.
I don't know if this is a COVID thing, but we didnt get any housekeeping for the 5 nights we were there. Perhaps its to do with that.
The bathroom was a little outdated but nothin major, perhaps this will also be taken into account in the refurbishment.

the bed was excellent, super comfortable and big enough for the two of us.

Room tip: If you are a light sleeper - away from Nathan Phillips Sq. , If you like the views and are a good sleeper, then ask for facing the square.
Date of stay: March 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Joanna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at Sheraton Centre Toronto Hotel, responded to this reviewResponded 20 April 2022

Dear Joanna,

Thank you for your fantastic review and all the wonderful things you had to say about the Sheraton Centre Toronto Hotel. We're delighted our staff took excellent care of you and that you could experience the best of downtown Toronto while also relaxing in your comfortable bed. Your comments were a pleasure to read, and we are excited to share them with our associates. Thank you again for your feedback; we look forward to your next visit!

Tim Reardon
General Manager

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Reviewed 14 April 2022

Been here so many times and even though sometimes renovations are happening the experience is lovely. Super comfy beds and pillows. Locations is AAA. Good service, really awesome pool, nice views! I would recommend

Date of stay: January 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Altravelsworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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