We stayed as part of a large group and we loved it. Rooms are clean and spacious with very comfy beds and housekeeping did a great job of refreshing the rooms. Great location for everything and great staff! Breakfast wasn't my cup of tea but the hotel itself was fabulous.

We recently stayed here for 5 nights and it was great.
The location is excellent, right at Nathan Phillips Sq. with a view of the Toronto Sign (not all rooms face the sign, therefore I'd request that if you like to have a view).
The view from the room was also spectacular, if you don't mind high floors, request a high floor.
Please note, the hotel is currently undergoing renovations, while this didnt affect us, I understand some services are different than usual such as the restaurant, however i dont have full details of that.
Some cons of the property: they do not have a concierge, if you want help with getting maps or booking attractions, this isnt a place for you.
If you are a light sleeper, ask to be moved away from the nathan phillips square - while this is not the hotels fault, the clock tower on the city hall rings the bells each hour on the hour (even at night) therefore you will be woken.
I don't know if this is a COVID thing, but we didnt get any housekeeping for the 5 nights we were there. Perhaps its to do with that.
The bathroom was a little outdated but nothin major, perhaps this will also be taken into account in the refurbishment.

the bed was excellent, super comfortable and big enough for the two of us.

Been here so many times and even though sometimes renovations are happening the experience is lovely. Super comfy beds and pillows. Locations is AAA. Good service, really awesome pool, nice views! I would recommend