We stayed last weekend in room 647. The room itself was lovely, nice high ceilings, lovely bed and linens, the front desk staff and bellmen were also very helpful and friendly, but there were some drawbacks. The bathroom was renovated but there was still builders tape in the bathroom vanity, the bathroom fan was covered in layers of dust, and the toilet paper was beneath the quality I would expect in a fast food restaurant’s bathroom. I actually bought toilet paper because it was so awful. I expect more from a five star hotel.
I also feel like they should reopen access to their sauna and steam room, possibly on a reservation basis for 2 to 3 people at a time. If all of the amenities are not available, there should be a discount. My husband was also awoken by Wedding party revellers in the middle of the night. It seems like a very popular wedding destination, but other guests shouldn’t have to deal with the after party. Good but not great.