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“Very dismayed” 3 of 5 bubbles
Review of Bond Place Hotel

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Bond Place Hotel
Ranked #55 of 132 Hotels in Toronto
Englehart
1 review
“Very dismayed”
3 of 5 bubbles Reviewed 5 July 2012

I booked in this Hotel 7 years ago for a hospital visit. This time it was also again for a hospital visit. We had a discounted room 119.00 per night and we had a 2 night stay. I was very unhappy to find out that I had to pay for my internet usage at 10.00 per night. Then on the morning before we left, we decided to have the breakfast at the hotel. The croissants were stale. The muffins were hard and my husband had a bowl of cereal and I had the croissant with a coffee and were given a bill for 18.30!

I told the Front Desk on my departure that I had not been informed of the internet charges nor the charges for breakfast. Very unhappy and they really didn't give a damn. Will not stay there again. Rooms are too small and our view from the second floor was the air vents. Yeah. Thanks but no thanks.

  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Catherine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Bond Place Hotel, responded to this review, 16 July 2012
Thank you for taking the time to share your experience at our hotel. We agree that it’s a rarity to have this type of experience at the Bond Place Hotel, and I truly regret all of the above as it’s not typical of our level of service or accommodations either. Please know I will be addressing each of your concerns with the team and also extend my personal apologies. I hope this isolated experience will not prevent you from enjoying the Bond Place Hotel Downtown Toronto in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (422)
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English first
Barrie, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 July 2012

this hotel is in a great location. parking is reasonable and right across the street. steps away from yonge-dundas square and eatons centre. rooms are small but confortable. workout room on 2nd floor is nice not alot of stuff but has what you need. no pool.

Room Tip: gym on 2nd floor
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  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pennies4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 July 2012

I visited Toronto and stayed at The Bond Place Hotel in late June 2012 and I absolutely loved the hotel and the city! The Bond Place Hotel is located in the heart of Downtown Toronto and it is close to many attractions such as the Eaton Centre Mall, which has a subway inside. The hotel is also near plenty of other places to shop and eat. The hotel staff were courteous and friendly, including the amazing concierge Miss Donna. The hotel bed and shower were very comfortable and the room was very clean with NO BEDBUGS!! I also enjoyed watching the flat screen TV. I stayed in a business queen suite. I will definitely be visiting Toronto again soon and I plan to stay at Bond Place. I love Toronto and I love The Bond Place Hotel! I hope that they keep up the amazing work and I wish all of their employees the absolute best.

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ChardonnayNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Bond Place Hotel, responded to this review, 5 July 2012
Thank you for taking the time to share such a detailed review on your experience with us. We always value comments from our guests and truly appreciate your wonderful remarks regarding our rooms, views, turn-down service and the special attention to detail by our staff! It was our pleasure to have been your choice of accommodations while in Downtown Toronto and we hope to have the opportunity to welcome you back to the Bond Place Hotel Downtown Toronto on your next visit to the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 June 2012

As mentioned by others, rooms are small, but have a lot of character. If you want a bog-standard beige box, there's some chain lodgings around the corner.

Recommend the Business class rooms, very cool; great bed, very stylish bathroom, fridge came in handy for our Steam Whistle 12 pack. Lobby was busy morning to night, staff was fantastic.

Area was busy all day long as well; basically a small Times Square a block away, so felt very safe with a lot of foot traffic. Parking was across the street (kitty-corner), but still relatively cheap. No problems entering/leaving throughout the day.

Room Tip: Really liked the Business Queen room on upper floor. City-side will hear some street noise at night...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MichaelLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Bond Place Hotel, responded to this review, 5 July 2012
Thank you for sharing your recent experience at the Bond Place Hotel Downtown Toronto on Trip Advisor. We are thrilled to read that you enjoyed your stay. It was certainly our pleasure to have you with us during your time in Toronto. Thank you for your kind remarks about the service level you experienced with our staff, as well as your accommodations. We will be sure to pass your comments along to our team and look forward to personally welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brantford, Canada
Level Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 29 June 2012

If you are just looking for a place to sleep after a night on the town in Toronto then this hotel meets that requirement. The beds are comfortable, the rooms are clean and the bathrooms seem to have been recently updated. The rooms are shall we say cute as a button, the entire hotel seemed to be tucked into a corner. The staff was very friendly at check in which is the only point of contact during this trip. We were within walking distance to a number of venues although had to take a cab to the Air Canada Centre. Bottomline, if you are looking for an inexpensive place to sleep that is clean and comfortable this one will do just fine.

  • Stayed June 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ldhammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Bond Place Hotel, responded to this review, 5 July 2012
Thank you for choosing to stay with us on your recent trip. We appreciate the positive review, and look forward to welcoming you back the next time your travels bring you to our area. Thanks again for staying with us and for your kind comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bond Place Hotel

Property: Bond Place Hotel
Address: 65 Dundas St. East, Toronto, Ontario M5B 2G8, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #55 of 132 Hotels in Toronto
Price range (per night): ₹ 6,472 - ₹ 18,979
Hotel Class:3.5 star — Bond Place Hotel 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
The Bond Place Hotel Downtown Toronto is ideally located in the heart of downtown Toronto at Yonge and Dundas Square. The Hotel is across the street from the Eaton Centre and steps away from the Toronto Theatre District, including the Canon Theatre, Massey Hall, Elgin/Winter Garden Theatre, The Panasonic Theatre, and other local area attractions. Many downtown corporate and government offices, colleges and universities, are within walking distance. The Hotel is also central to downtown Toronto hospitals, with St. Michael's Hospital located across the street. ... more   less 
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Also Known As:
Bond Place Hotel Toronto
Hotel Bond Place
Bond Place Toronto

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