Average room in average Holiday Inn. Gentleman’s t the front desk was friendly and the gentleman running the lobby bar named Jonathan was friendly.

The airport shuttle was on point and in time to the minute for both of our shuttles.

Room was not bad and all you need for a few hour sleep for a layover. I would say while they have been renovated in recent years they are quite load as people walk by in hallway.

Nice and clean room. Fully renovated.
My only issue was the free airport shuttle, maybe i wasn’t lucky, but I waited over 45 minutes at Pearson for the shuttle to arrive. Other hotels shuttle kept coming but not mine! The next morning shuttle was scheduled at 5:35 but only arrived at 5:40, it’s okay i mean but in this business being on time is a must.

Stayed at this hotel on night of 12th November . As our taxi was approaching the entrance, a large coach pulled in , in front of us. Reception was then full of the occupants of this coach, who were Afghan refugees. The noise was such that I could not speak to the reception staff. They were not wearing masks and children were running around unsupervised. Later that evening, I attempted to go to the bar for a drink, but such was the noise that I went back to my room. However, that was just as bad, as the noise continued most of the night in the corridors, loud voices and people running about. Next morning, once again, the reception area was crowded with these people just hanging about and children playing. The reception staff did not seem particularly concerned. Again, no masks were being worn, and certainly no social distancing. When I paid my bill, and mentioned this to the lady on reception, she said she would credit me with 5000 IHG points. Ten days later, and I have not received these points. Staff not at all concerned with the comfort of regular guests. Would definitely not stay at this hotel again.