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“Easter brunch: good food, poor entourage, grumpy waiters. Won't go back.”

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InterContinental Toronto Yorkville
Ranked #16 of 134 Hotels in Toronto
Certificate of Excellence
Erin, Ontario, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Easter brunch: good food, poor entourage, grumpy waiters. Won't go back.”
Reviewed 8 April 2012 via mobile

Just enjoyed a $58 pp Easter brunch. Food was okay, but the entourage and service was not. Actually there hardly was any service. You were lucky to get a refill on your coffee every once in a while, but we had to wait 15 minutes before we got our first beverage. No wine selection was presented. Grumpy waiting staff was clearly not happy with their Easter shift...
Atmosphere is an individual perception, but you expect a little frivolity when you take your family out on a day like this. This place looked like the breakfast restaurant of a business hotel, which is exactly what it is of course. But a little effort could have made a big difference here. Will not go back for brunch.

Stayed April 2012
Helpful?
1 Thank Foxcote5830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simonantoine, General Manager at InterContinental Toronto Yorkville, responded to this review, 13 April 2012
Dear Foxcote5830,

Thank you kindly for taking the time to submit your review of your experience at Signatures Restaurant. We are delighted that you joined us for Easter Brunch!

I do apologize if you found the service lacking during the brunch service, I can assure you it was definitely an exception to the usually superb customer service our staff provides to our guests. It is always disappointing to learn that one of our guests had a less than perfect experience with us, and I will discuss your comments with our team to ensure this does not happen again.

I do remain hopeful we will have another opportunity to show you a truly superb, InterContinental dining experience and that this rare exception in service will not deter you from returning to the InterContinental Toronto Yorkville!

Sincerely,
Simon Antoine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
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English first
Luton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 April 2012

After initial rooming problems, there were 3 of us but only 1 bed and breakfast vouchers for 2 people, we were given a bigger room with 2 beds and eventually got ourbreakfast vouchers.

Reception staff were very helpful and nothing was too much trouble. The Concierges, all of them, were terrific and extremely helpful. Again, nothing was too much trouble.

Ravi from the restaurant was fabulous. So helpful, friendly and accommodating and he looked after us extremely well at breakfast. The others could learn a lot from him.

When he was off duty, it took us almost 2 hours to have breakfast, it was either incredibly slow and we had to ask for everything and remind them we were there OR everything piled up on the table!! Example, half waythrough granola and your poached eggs arrived, to go cold, and then had to ask for the toast to go with it.

Never happened when Ravi was looking after us.

Well done Ravi, you are fab.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walla Walla, Washington
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 April 2012

I wasn't wowed by anything, but overall a very good stay. Location is very convenient to shopping and dining.

It is not a five star property, but it was a good value for a four star property. Don't expect a luxury experience and you won't be disappointed.

Room Tip: Some rooms are newly renovated. Ask at check-in.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EverettRainier1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2012

Great hotel, spacious & clean rooms, nice firm bed, best nights sleep I have had in a hotel for a long time. Nice bar area, good breakfast. Friendly staff & helpful.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 April 2012 via mobile

This hotel is quickly becoming our Toronto favourite. Got an immediate upgrade on checking in. Beautiful room overlooking city. Close to everything - Starbucks right around corner. Will be back!

Stayed April 2012
Helpful?
1 Thank 1Leg2Legs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Toronto Yorkville

Property: InterContinental Toronto Yorkville
Address: 220 Bloor St W, Toronto, Ontario M5S 1T8, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Toronto
#13 Luxury Hotel in Toronto
#17 Family Hotel in Toronto
#18 Romantic Hotel in Toronto
Price range (per night): ₹ 14,289 - ₹ 32,702
Hotel Class:4 star — InterContinental Toronto Yorkville 4*
Number of rooms: 208
Official Description (provided by the hotel):
Escape to our premium downtown Toronto hotel, located in the fashionable and exclusive neighbourhood of Yorkville. Our boutique hotel redefines luxury standards with sleek, crisp, yet warm and invitingly designed interiors, a uniquely personal touch to service and an approachable elegance. When you choose our downtown Toronto hotel you'll be in the heart of Yorkville, one of Toronto's most fashionable neighbourhoods, with high-end restaurants, boutiques, and art galleries only a short stroll away, as well as the University of Toronto and major museums such as the Royal Ontario Museum right across the street. ... more   less 
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Also Known As:
Intercontinental Toronto Yorkville Hotel Toronto

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