I am still waiting on a $1362 OVERAGE to be resolved on my credit card. So many charges in error! I had previously paid for the room fee for two nights prior to arrival. Came home to find that in total my stay had cost over $2300! For 2 nights?! Accounting wouldn't return my voicemails and I had to call the front desk repeatedly, often being transferred straight through to accounting voicemail before I could explain that I wanted to speak to a manager. As of yet, no one can explain why I was charged these amounts except to say it was "human error". Sounds like fraud to me! We saw a giant cockroach crawling across the entrance to the pool deck during our stay. We were charged $1 per plate to borrow plates for my daughter's birthday cake that we had brought?! Wifi is NOT free. We arrived at Reign bar only to have police and paramedics arrive at the table next to us escorting out an individual who was refusing to pay, and the server was unprofessional in how this was explained to our party. This was not AT ALL a luxury hotel experience. Felt like I was being taken for a ride. What happened to you, Fairmont?

I would come back to this hotel which is in an excellent location with friendly and very helpful staff. Special thanks to KARMA and Daniel for helping us with keeping and transporting our bags before we left to catch our flights. Your kindness is much appreciated and the reason we had such a great visit. Thank you!!

the stay was comfortable, the service was excellent and the bars enjoyable. the location is so central to everything you need downtown. Taxis are available abundantly and walking to stations is convenient.