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“Worst customer service ever - totally disinterested in local clientel”
Review of Bella Noella's

Bella Noella's
Ranked #112 of 480 Restaurants in St. Catharines
Price range: US$ 3 - US$ 15
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Restaurant details
Dining options: After-hours, Delivery, Takeout
Neighbourhood: Downtown
Description: Located downtown St Catharines, we offer a wide variety of gourmet pizzas such as perogie, tex-mex, xxx, and many more! We also have lots of vegan options, and gluten free crust available.
Reviewed 11 April 2017

I've always enjoyed Bella Noella pizza and love supporting local businesses. Bella Noella's response to my request for a large order (8+ large pizzas) was so incredibly lacklustre and full of disinterest that I chose to take my business elsewhere. I wanted to treat my staff to a pizza lunch out of my own pocket to reward them for their generosity in creating a sizable donation to St. Catharines Commnity Care. When I attempted to order today for delivery the next day, they would not extend the daily special to the next day even though I was ordering and paying for the order today. No co-operation, no consideration for my request. I did not feel like I was a valued customer or that Bella Noella's has any community interest in mind.

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Thank Tropical_Tammy073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (45)
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9 - 13 of 45 reviews

Reviewed 14 March 2017

I love this place. reasonably priced and great tasting pizza. It's never crazy busy in here either which is a plus. I love the vegan big mac pizza and I'm not even a vegan. the prices are reasonable and the restaurant is nice and relaxing. went with a friend a few months ago among many other times and was treated really well. Will continue to go back whenever I can. A++++++++

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1  Thank ToddC007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2017 via mobile

The vegan pulled pork pizza is absolutely to die for, don't know how they do it! A must-have every time in St Catherines

Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2017

I will try to keep this short although I am quite LIVID about the situation that Bella Noella's has put me in!
First off, i've had the VEGAN Big Mac Pizza before and loved it! It was my new fav food so I obviously was craving it the other night and this is where my story starts;

My boyfriend called to make the order and I was sitting right beside him and heard him say the VEGAN Big Mac Pizza, personal size. They took the order and we went to pick it up. Once we got there to pick it up, we were greeted by a gentleman who seemed like he had dabbled in a little too much of the wacky tabacky (weed.) before his shift. He was very glazed over and almost unresponsive. Aside from not the greatest impression walking in, we took our food home, excited to eat. When i got home and dove into my pizza I noticed it tasted very OFF! Nothing like the pizzas i've had before! It tasted very meaty and gross to myself because i'm a vegetarian. I had my meat eater of a boyfriend try it and he thought it was real meat! Thinking Bella's would never do this to me, my boyfriend called and they quickly answered "No it wasn't written down as Vegan, Sorry about that nothing we can do." And hung up!! I HAVE NEVER FELT SO DISRESPECTED IN MY LIFE!

So I call your wonderful employee back and ask that there must be something that can be done like a credit or a new pizza even though my appetite was gone and i was pretty much in tears. The response I got was "You'll have to wait till the Manager is in" and quickly took down my name and number which I don't think was actually written down. The rest of my night sucked because I was so excited and then SO disappointed by all of this. I have been waiting for a call and have heard nothing! Ive taken the time to call FIVE TIMES DURING YOUR STORE HOURS and the phone just rings. How is that possible for a business!? Ive been calling at different points in the day in case the store was busy and NOTHING!

Im so disappointed by the service, the food and the problem resolution I recieved which has been none.
I don't see myself ever going back and I don't see myself ever promoting the business to anyone EVER AGAIN.

If you're going to serve VEGAN food then there shouldn't be any mix ups and employees should be overly attentive in that environment and NOT giving off the essence that they smoked a fat one and came to work.

Im not sure if i'll ever have a call back and I will attempt going into the store although I find that to be unnecessary on my part as the dissatisfied customer shouldn't be going out of there way to have this fixed.

VEGANS AND VEGETARIANS BEWARE

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Thank gillmac3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2016

Excellent pizza- even with it being a take out. I'd order it again!
Nice thin crust and just the right amount of toppings.

Thank Wilma1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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