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Canadas Best Value Inn - St. Catharines
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Reviews (203)
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All reviewsroom was cleanworked fineoff the highwayniagara fallsfair pricefree coffeeking bedmini fridgevalue for the moneyeasy accessstcanadaratestelephonelinens
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7 - 12 of 203 reviews
Reviewed 29 May 2017

Decent room with very good mattresses. Had fridge microwave and a large flat screen. Needed a paint job and new carpet very badly. Bathroom was good. Had 2 sinks. Polite gentleman was at counter.
Disagree with policy of only 2 adults per room when travelling with my adult daughter and wife. Willing to pay extra for same room.

  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank outandabout4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MannyGrewal1, Front Office Manager at Canadas Best Value Inn - St. Catharines, responded to this reviewResponded 31 May 2017

Thank you outandabout4u for your feedback. It was a pleasure having you stay with us!

I am glad to hear you were satisfied with the room, the mattress along with the amenities in the room.

Its also great to hear that you were greeted by a polite front desk agent and clean bathroom.

We are doing some painting this year and starting to change the flooring in the rooms but its been a bit difficult based on the early start to the season.

Outandabout4u I am guessing maybe there was a misunderstanding in the way the persons per room was explained but I would like this chance to properly explain.

A room with 2 beds allows 2 adults plus two kids for no extra for the night. If there are any additional guests the cost is $10 more per adult per night. This is very standard within the hospitality industry.

Thank you for your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

After numerous attempts to get an early arrival confirmation for the day of my arrival and being told each time someone would call, no one did. When I arrived in the timeframe I said I would, I got nothing but grief and talked down to by the person on the desk who claimed to be one of the owners. I was told that I should have had enough "common sense" to know that I couldn't get the check in time requested. When I got annoyed at her comment and attitude, she called the police. I would never recommend this location to anyone.

Stayed: May 2017, travelled solo
Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MannyGrewal1, General Manager at Canadas Best Value Inn - St. Catharines, responded to this reviewResponded 31 May 2017

Dear Leslie,

We have explained this to you in person but will do so again on Trip Advisor.

You booked 1 room for 1 night of May 27 2017. On booking.com you requested a check in of 9 :30 am.

At this time of the year almost every guest requests an early check in and almost every guest requests a late check out.

You called us 2 nights in a row and were told the same thing that we would love to accommodate you but since we are sold out Friday May 26th it will be difficult.

We have many guests that book the night before for important functions like weddings.

When you arrived you were very rude and continued to yell, shout and swear at staff that you were unable to check in at 9:30 am.

At this point staff had no option but to call the police and ask you to leave the premises.

Our staff are mothers, fathers, sisters, brothers and we at Canadas Best Value Inn are like a family who cares about each others well being.

I have no complaint in my staffs decision to call the police on someone who was threatening and swearing at them.

Thank you


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Reviewed 16 May 2017 via mobile

The staff throughout the duration of my stay was always friendly and the rooms were clean. It's in a great location, right by the highway and there are many restaurants surrounding it. Any needs I had were taken care of well and it was pretty quiet during the nights. I left with out my phone charger and I called the motel and they went right up to my room to grab it for me so it was at the front when I came to pick it up. Would definitely stay here again next time I'm in St.Catharines

Stayed: May 2017
Thank Maryssa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MannyGrewal1, Front Office Manager at Canadas Best Value Inn - St. Catharines, responded to this reviewResponded 1 June 2017

Thank you Maryssa M for your feedback.

I am very pleased to hear how happy you were with your stay. It puts a smile on our entire teams faces when we get such positive feedback.

Everyone works very hard to ensure every guest feels right at home when staying with us.

We hope to see you again and serve you with the same hospitality again and again.

Thank you for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

I have never been so horrified with a hotel in my life!!! Just don't stay there. The carpet is gross and torn, the ceiling is falling apart in the bathroom and the counter had chipped paint all around the sink. It has furniture that wouldn't be sellable at a Goodwill, and has old old bedding.
The toilet had dirt all over it. The tub had paint stains and dirt all around it. I wouldn't even shower in it.The shower curtain was old, dirty and torn along the bottom.
I wanted my money back but was refused it! Was even shown two more rooms and they all looked the same. I asked the attendant if he would shower in any of them and he said the hotel has improved from what it was. I don't know how anyone would even work for this owner!! The price was a whopping $100.00 And no continental breakfast either, just coffee. What a disgusting dump! I can't believe this owner would expect anyone to ever give it a good review or how they sleep at night.

Stayed: April 2017, travelled as a couple
6  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017 via mobile

The room was filthy, rugs stained and old, bathroom was not cleaned and did not use the shower facility because it was so dirty. The bedding looked like it wasn't laundered in months, sheets were clean, but the rest was disgusting. Never stay there again!

Stayed: April 2017, travelled with family
2  Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MannyGrewal1, Manager at Canadas Best Value Inn - St. Catharines, responded to this reviewResponded 19 April 2017

Thank you Debbie for your feedback. As you can see we make sure to read every review and respond to every guest. We take the feedback positively to ensure we can always do better.

I am sorry you felt the way you did staying at our establishment. We have received complaints about our carpets. Being an outdoor corridor property we have a lot of snow and salt that does come in. I guarantee you that our carpets get vacuumed every time a guest checks out. We try to shampoo rugs as often as we can. In the last month management has decided to switch the flooring from carpet to vinyl flooring for that reason. With so many trades coming in with boots it becomes difficult to keep clean.

Debbie I am unsure about the complaint about the bathroom as we in the last 2 months just had our bathtubs, bathroom floors and toilets replaced with brand new products. We have been getting so much positive feedback that they look great.

As for our sheets and linen all of it is outsourced by a company called whiz a top linen which washes all our linen and comes packaged back to us dried and folded.

I hope you give us another chance to prove to you that this was not a representation of our quality of service.

Thank you.

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