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“great place for winery trip”

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Best Western St. Catharines Hotel & Conference Centre
Ranked #2 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Reviewed 31 October 2017

There was a group of eight of us that stayed here. The rooms were very clean, the breakfast was just enough, and we were able to use the hot tub, too! The only problem was a sliding door that needed fixed

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank SunyKZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 524 reviews

Reviewed 30 October 2017

This hotel was in a good location to access St. Catharines/Niagara area. The rooms, although older, were comfortable and roomy. The beds were very comfortable. The staff was very friendly and helpful. The hotel offers a hot breakfast buffet with the room - the breakfast was fine. The streets around the hotel are very busy and it is a bit difficult to get out of the hotel and onto the roads, but it is very close to the QEW, so easy to get to.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017

booked 3 rooms for two nights. One room had a strong perfume smell. Should have been aired out before renting room. Staff accused me of giving them a gift card not valid on the day of departure. They had gift card two days prior and didn't let me know. After some embarrassment they admitted they made a mistake.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Guy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 28 October 2017

We would like to take this time to apologize for not meet your expectations during your stay. We appreciate your feedback and hope you choose to stay with again for any future accommodations required.

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Reviewed 23 October 2017

Travelling with a little one, we specifically chose this hotel as it was pet friendly and had pool. We could not access the pool for one full hour, due to an aerobics class. During my wait, there were 8 other guests waiting to use pool. We finally had a 10 min swim as it was getting late - 7pm Back in the room, we wanted to turn heat on as we were cool from the pool and the odour coming through the unit was HORRIFIC!! Staff offered new room, but it was late and we had a lot unpacked. We also declined restaurant coupon as we were not planning to eat out. Manager finally (after 2 hours) came to our room - I found a little intrusive - to tell us she had "worked her magic" and was going to give us a discount, which they did. However, I found it sad that it took hours to offer us this, only after we threatened to write a horrible review. there were also no numbers on any of the rooms outside, which made it hard to guess where to park.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank gorgeinam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

On behalf of the entire team, we apologize for not meeting and exceeding your expectations during your stay. We strive to provide exceptional service and at this time we failed to do so. We will work with our team and ensure our guest needs are met immediately. Again, we apologize for the experience you received and want to invite you back to ensure your next stay is a more enjoyable one.

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Reviewed 23 October 2017

This is the second time we stayed there and enjoyed both times. This time around we were upgraded without asking. The staff at check in and check out were very hospitable. They have a very well equipped gym. I loved the fact I could get a proper workout in not like most hotel gyms. The pool and spa were great as well. The buffet breakfast was a standard breakfast. The staff made sure everything was being replenished in a timely manner. They have renovated and brought things up to date so it is much fresher looking now. I will stay there again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 882carolyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for sharing your experience with us. We look forward to seeing you again soon.

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Additional Information about Best Western St. Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in St. Catharines
Price Range: ₹ 6,157 - ₹ 11,082 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario, Canada

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