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All reviewsoutdoor poolmini golfniagara fallshot tubfairview mallwingssports barearly checkrooms are cleanfridge and microwaveyogurtfamily weddingconvenient locationeasy accessqew highwayminute driveniagara area
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Reviewed 30 October 2017

This hotel was in a good location to access St. Catharines/Niagara area. The rooms, although older, were comfortable and roomy. The beds were very comfortable. The staff was very friendly and helpful. The hotel offers a hot breakfast buffet with the room - the breakfast was fine. The streets around the hotel are very busy and it is a bit difficult to get out of the hotel and onto the roads, but it is very close to the QEW, so easy to get to.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 18 April 2018

Thank you for sharing your experience with us. We look forward to seeing you again soon.

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Reviewed 27 October 2017

booked 3 rooms for two nights. One room had a strong perfume smell. Should have been aired out before renting room. Staff accused me of giving them a gift card not valid on the day of departure. They had gift card two days prior and didn't let me know. After some embarrassment they admitted they made a mistake.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
1  Thank Guy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 28 October 2017

We would like to take this time to apologize for not meet your expectations during your stay. We appreciate your feedback and hope you choose to stay with again for any future accommodations required.

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Reviewed 23 October 2017

Travelling with a little one, we specifically chose this hotel as it was pet friendly and had pool. We could not access the pool for one full hour, due to an aerobics class. During my wait, there were 8 other guests waiting to use pool. We finally had a 10 min swim as it was getting late - 7pm Back in the room, we wanted to turn heat on as we were cool from the pool and the odour coming through the unit was HORRIFIC!! Staff offered new room, but it was late and we had a lot unpacked. We also declined restaurant coupon as we were not planning to eat out. Manager finally (after 2 hours) came to our room - I found a little intrusive - to tell us she had "worked her magic" and was going to give us a discount, which they did. However, I found it sad that it took hours to offer us this, only after we threatened to write a horrible review. there were also no numbers on any of the rooms outside, which made it hard to guess where to park.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
2  Thank gorgeinam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

On behalf of the entire team, we apologize for not meeting and exceeding your expectations during your stay. We strive to provide exceptional service and at this time we failed to do so. We will work with our team and ensure our guest needs are met immediately. Again, we apologize for the experience you received and want to invite you back to ensure your next stay is a more enjoyable one.

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Reviewed 23 October 2017

This is the second time we stayed there and enjoyed both times. This time around we were upgraded without asking. The staff at check in and check out were very hospitable. They have a very well equipped gym. I loved the fact I could get a proper workout in not like most hotel gyms. The pool and spa were great as well. The buffet breakfast was a standard breakfast. The staff made sure everything was being replenished in a timely manner. They have renovated and brought things up to date so it is much fresher looking now. I will stay there again.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank 882carolyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for sharing your experience with us. We look forward to seeing you again soon.

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Reviewed 23 October 2017

An excellent choice if you want to explore the Niagara Wine région .
Nice hotel and well located. Comfortable room and also with indoor/outdoor pools. Buffet breakfast is included but watch out if there are any sports teams staying in the hotel as they usually all come at once and the buffet line fills up!

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Best Western
Thank SleepDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for the kind feedback. Our guests love our ideal location to enjoy all of Niagara's wine country. Whether your visiting the wineries on the Bench or Niagara-on-the-lake, our Best Western St Catharines is centrally located to over 80 wineries. We look forward to seeing you again.

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