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“Very comfortable room!”

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Best Western St. Catharines Hotel & Conference Centre
Ranked #2 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Reviewed 9 October 2017

I stayed at the Best Western St Catharines on Oct 7, 2017
It was for my brother's wedding
Upon arrival it was a bit confusing where the front entrance was but was a good hotel.
I booked through tripadvisor which was a first for me and got a great rate for one night!
It was actually cheaper than the best western group rate for staying with a large wedding group. This was my first time in a best western
We were in rm 157
Nice room, AC worked great, first floor glass sliding door walk out to a small patio
room was very clean, had a bit of a smell due to the humidity lately, AC helped right away
Bathroom was big, two sinks that was awesome! didn't get to shower but everything was clean, lots of towels, big tub
Bed was very comfy and clean, had two queen beds perfect for my best friend and i
room has fridge, microwave, iron and board, hair dryer
Down sides; the only closet near the bathroom was a bit small, closet inside was fine but the slider doors don't open to give you much room to squeeze and hang things up
plus when entering the room it enters into a small hall way and if you open the door too fast you slam the wall.
But overall its what id expect from a hotel nothing fancy but very comfortable
I only stayed one night but it would be comfortable for a 4 nights stay i think
Lots around, there is a timmies, a montanas, grocery store etc
There is an indoor pool which i never got to use and an outdoor pool that was closed for the season as well as a very small mini putt area
Breakfast is included which is nice, nothing fancy just standard eggs toast cereal muffins coffee tea juice from 7am til 10am
check out is 11am
Breakfast is served in the bar which is the restaurant
we did get food from the bar around 11pm
deep fried pickles and a hot pretzel, decent late night snack, bit over priced for appetizers but whatever
had our pop bottles get stuck in the machine but the front staff guy fixed it to get them for us
Friendly front staff, easy check in and check out
pretty quiet for being near highway
the one girl told us the easiest way to get through the hallways to our room, it was actually the more confusing way haha but all in all good hotel experience
i would stay here again

Room Tip: first floor was fine
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  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mjvoorhees10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for staying with us.

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21 - 25 of 514 reviews

Reviewed 5 October 2017

The hotel is in need of a renovation, The rooms are showing their age with rest on inside bottom of bath door and a poorly fitted 12"x12" panel over the toilet below the towel rack. Individual soap and shampoo would be an improvement to wall mounts. The desk staff were most helpful and an onsite restaurant is a plus with breakfast a highlight. Pillows were great.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for your feedback. We are always looking for ways to improve our product and its feedback like this that we review to ensure future guest expectations are met.

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Reviewed 3 October 2017

Very welcoming, comfortable and clean hotel. Staff were very friendly and helpful and would definitely stay here again. Good location near the highway and close to restaurants and shopping. Room was spotless and it was nice to be able to walk out onto our own balcony.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Melanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for staying with us. See you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Clean and relaxing . From the friendly greeting to nicely appointed room, it made for a great overnite stay while in Niagara area. Wrigley restaurant and sports bar served up good eats. Try their burgers...! Breakfast is included. Will be back again.

Stayed: October 2017, travelled solo
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 25 October 2017

Thank you for your business. We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

I arrived about 3:30 in the afternoon for a family wedding the next day. The room was ready. The check in process was easy and performed by a helpful, polite and professional person. The room was easy to find. The staff I encountered were very friendly and helpful. I asked a maid how to get to the pool, she took me to the pool, I was very surprised and pleased. The free buffet breakfast was hot and good. I had a club sandwich for lunch on Friday, again hot and good. No problems no complaints for the two nights I stayed. Would not think twice about staying there again.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank GJA1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western St. Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in St. Catharines
Price Range: ₹ 6,061 - ₹ 11,284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario, Canada

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