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Best Western St. Catharines Hotel & Conference Centre
Ranked #2 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Reviewed 25 July 2017

We checked in to a room that backs onto the carpark; handy for unloading. We needed
a room for handicap people and the staff quickly found one after our first night. Thanks!

The rooms were clean and spacious. We stayed for 4 nights and found that it suited
our needs. Good value for money!

Room Tip: Car park side for easy access; pool side for quietness.
See more room tips
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank staytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 3 August 2017

Thank you for staying with us and sharing your stay. We are glad to see you enjoyed your time with us.

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56 - 60 of 514 reviews

Reviewed 25 July 2017

I am usually very diligent when it comes to reviewing hotels on tripadvisor. This hotel was however forced on us for a wedding. I ONLY gave it 2 stars because the beds were comfortable. The shower and toilet were both clogged and even after broaching this with the front desk it was NOT rectified in over 2 days. Very run down hotel with a not so desirable location and breakfast.

Stayed: July 2017, travelled with family
Thank ds103n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 29 July 2017

On behalf of the entire team we apologize for not meeting and exceeding your expectations during your stay. We strive for superior service and product and we failed to provide that during your stay. We are reviewing our engineering reports to see where and how this was missed. We hope you can consider us again to see the improvements we are implementing to ensure no guest requests are missed.

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Reviewed 21 July 2017

My family and I have been staying in Best Westerns across th country. We are military moving from Edmonton to NB. This hotel was the worst. It smelled so musty all our belongings now stink, the wifi was unusable and our bedding wasn't changed once. We stayed there for 4 nights.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 24 July 2017

On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and product and in this case we failed to deliver. We are looking into the issues with your air condition and ensure it is working efficiently. We just upgraded our WIFI to double the capacity for our ever changing guests wifi needs. We are discussing with our supplier to resolve the issues you experienced during your stay. We would like to invite you back to see the updates we are implementing to improve our guest satisfaction.

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Reviewed 15 July 2017

I compared the price with other hotels and thought I was going to have to sacrifice quality and amenities but was surprised with both after our stay. It has an excellent indoor pool and fitness center with a full locker room, sauna, and hot tub. The breakfast was more than just a continental breakfast having eggs, ham, potatoes, and pancakes.

  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank marku349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 3 August 2017

Thank you for staying with us. Hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

The facilities overall were good. The elevator needs work because my family was stuck in it for a short time before we checked out. Given how much was saved by staying outside the Niagara Falls downtown area, it was nice but the bathroom was very small given the room size is spacious.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank cbmac08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western St. Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in St. Catharines
Price Range: ₹ 6,061 - ₹ 11,284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario, Canada

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