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All reviews front desk bunk beds waffles family suite continental breakfast room was clean top floor hockey tournament boiled eggs the breakfast area hot tub nice breakfast excellent stay cleaning staff pleasant stay fresh fruit in town
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Reviewed 2 August 2017 via mobile

We stayed at the Super 8 for 3 nights while on our vacation in the Toronto area and though is not quite as good as the Holiday Inn we normally stay at, it was ok.

Some good things which stood out:
- the staff are really friendly and helpful. I'm not used to seeing anyone actively clearing dishes and checking on customers in the breakfast area.
-the location is very close to restaurants and shopping on Peterborough's main street and only a couple of hours from Toronto city center.
-breakfast is included and provides the typical things, scrambled/boiled eggs, toast, cereals, yogurt, bagels, and waffles, but no meat.

Some not so good things:
- the floors are REALLY thin. We had the unfortunate luck to have gotten a room directly underneath some very noisy people and their 'clomping' was incredibly disturbing. We have never yet had any issue hearing our upstairs neighbors at the Holiday Inn so we can only surmise that the floors are not separated by concrete but only wood. If you stay here, request the TOP floor.
-if you prefer to keep your room private during your stay you may be disappointed with the room service which ignores the DND sign on the door and enters into your room while you are away none the less. I had to call the desk when we arrived back from our first day out to let them know that our privacy request had not been respected.
- the bathroom is not big enough for parents to hang out in while waiting for the kids to get to sleep, so if you're staying with young children be prepared to sit in the dark on the other bed or go to sleep early.

Overall, it's not your worst choice in the area but for a few bucks more you're likely to find someplace a little quieter and more comfortable.

Stayed: August 2017, travelled with family
1  Thank koldriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 by Wyndham Peterborough, responded to this reviewResponded 3 August 2017

Thank you for your comments. We are delighted to learn that you were satisfied with many aspects of your stay. Our people are passionate about providing a superior level of service. Each associate genuinely takes pride in exceeding the expectations of our guests.

Our goal is to deliver on the promise of a clean, comfortable, modern room; amenities that are practical and useful, and good value for money.

We regret that your rest was interrupted by the activities of the room above you. It is fair to say that our ability to address this specific point may be limited to some extent by the design of the building.A friendly associate is always available to assist our guests.

We are pleased to be able to offer our guests a variety of guestroom styles suited for any need. Whether you require a traditional guestroom, a Family Suite with an adjoining kid’s space, a junior suite with separate living room and bedroom, or something else entirely – we’re confident that you’ll find just the right choice at our Super 8 hotel.

We hope to have the pleasure of welcoming you the next time you visit Peterborough, Ontario.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

WQW been her one night and I'm freaked right out best HOTEL EVER!!!!!!!!! Not only clean Friendly staff polite can't say enough never been happier staying 2 more nights!!! Got up this morning best continental breakfast so much stuff to eat for 4 hours!!! Hottub and pool area clean and hottub works!!!! Laundry room clean wow this is a dream!!!!!! I just can't say enough find out for yourself come and stay 6 stars out of five!!!!!!!! CRAZYBEAR OUT

Room Tip: 3RD floor east side
  • Stayed: August 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Kenneth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 by Wyndham Peterborough, responded to this reviewResponded 3 August 2017

I truly appreciate you taking the time to share your experience at our hotel. Each of our associates is uncommonly dedicated to providing the very best of hospitality to our valued guests.

We recognize the fact that, at the end of the day our guest chooses a hotel for more than just four walls and the things they contain. She/he comes to be recognized as an individual and to feel at home away from home. At Super 8 Peterborough, we truly appreciate your business.

We hope to extend a warm welcome to you the next time you visit Peterborough, Ontario.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

We stayed two nights mid week and enjoyed it. The room was clean and modern with comfortable enough beds. The staff was friendly and the hotel had some good amenities.

The included breakfast was better than I expected with a couple of hot dishes available.

Complaints? The shower was very slow to drain and the walls are very thin. I could hear people walking around above me. It has less noise reduction than my house. I thought that was odd.

Room Tip: Get the top floor so you don't hear folks walking around.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 by Wyndham Peterborough, responded to this reviewResponded 1 August 2017

We recognize that genuinely warm hospitality and professional service are always appreciated by our guests. We focus on maintaining a clean and modern facility and providing unparalleled value to our guests.

Providing our guests with a good shower and plentiful hot water is priority for us. Occasionally we experience an isolated difficulty that impedes our success in delivering on this goal. We regret the impact that the slow drain had on your guest experience. We will ensure that the necessary steps are taken to improve your experience on the occasion of your next visit.

We hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

The exterior of the hotel is well maintained, which continues as you walk inside. During check in the front staff was very personable and went above and beyond by making us feel welcome. The room was very clean and we were greeted by a personal, handwritten note from the housekeeper who had cleaned our room (this is something I have never seen before, even at luxury hotels, and thought it was a pretty cool touch). It was obvious that the staff felt a sense of ownership for the property, which I'm guessing is rare in the hospitality business. As we were traveling with children, we enjoyed the pool for the evening which was clean and well maintained. In the morning we enjoyed the breakfast which included hot items. Based on what we paid to stay for the evening, I was impressed at the overall value of the property.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank olivet2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 by Wyndham Peterborough, responded to this reviewResponded 31 July 2017

Thank you for your comments on your recent stay. We are delighted to learn that you were so happy with your hotel experience. Our people are passionate about providing a superior level of service and each associate genuinely takes pride in exceeding the expectations of our guests. It is gratifying to learn that you and your family felt this "sense of ownership" first hand.

We hope to have the pleasure of welcoming you the next time you visit Peterborough, Ontario.

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Reviewed 26 July 2017 via mobile

The staff at the reception was very kind and friendly both at the arrival and at the check out. The room was spacious and it felt like an apartment (we had room 403). Our children slept in a two level bed in a smaller room separated from the main room with a curtain . They had no windows and slept very well, and we parents had some intimity. Close to shops and restaurants. The pool was nothing special, but it worked for our kids.

Stayed: July 2017
Thank Audrée P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 by Wyndham Peterborough, responded to this reviewResponded 27 July 2017

We are honoured by your comments on how your recent stay with us has resulted in your happiness with our hotel and our brand of genuine hospitality. It is indeed with our focus on service and a personal touch that we aspire to provide travelers to Peterborough, Ontario with a distinctly warm welcome.

I appreciate your comments about the Family Suite which you occupied. This room was designed for grown-ups as well as the kids with their own separate space. With 7 distinct room and suite styles, we have something to meet every guest need.

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