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All reviews close to the airport huge room minute drive front desk staff great place to stay spacious rooms convenient location mini fridge shuttle ey yow downtown proximity rates elevator convenience
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Reviewed 26 September 2020 via mobile

Arlene and the ladies at the front desk are the best in Ottawa. Buy some of their honey which is curated on the roof of the hotel. Large rooms , great burgers in the resto, golf course and airport views.
Stay here

Date of stay: September 2020
Trip type: Travelled on business
21  Thank Chriscave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Westerman, Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 7 October 2020

Thank you so much for your wonderful review, we will be sure to share this with the team.

We are proud supporters of Canaan Road Farms and are pleased to hear you now are, too!

We look forward to seeing you again, thank you for choosing us to be your home away from home. Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2020

Room with 2 queen beds. Staff were great, even keeping the restaurant open a few minutes extra for me when I checked in right at closing time. Facilities were clean. No housekeeping due to Covid, but that was expected. Would stay here again. Downside is that there isn't a lot really close by for food, but that was ok for me.

Date of stay: September 2020
    • Value
    • Service
1  Thank stevea791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Westerman, Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 22 September 2020

Thank you for sharing your review, we are very happy to hear that you found your stay to be comfortable. Our team will be happy to welcome you back and also assist with different options for meals if you have any questions.

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2020 via mobile

Came up for a quick overnight family visit and stayed at this property for a second time. With all the changes due to covid we still had a great visit at this location with the exception we didn’t realize the pool was closed but we cannot blame the hotel for that. Out check in clerk was exceptional and made us feel at home. We will definitely return to this hotel.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank stuarts521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Westerman, Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 2 September 2020

Thank you so much for your review. We are very happy to hear that you enjoyed your stay with us and hope to welcome you back soon!

Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2020

We stayed at the hotel for two nights in August while attending to family business in Ottawa. At first we were nervous staying in a hotel during COVID, but there was no reason to worry. The hotel was super clean and everyone adhered to mask rules. Parking was plentiful. Location is great and close to highway 16 and numerous businesses and restaurants on Hunt Club. We chose a room with a sofa bed and it was amazing. Huge room and super clean. There's a large kitchen area with mini fridge, sink, coffee maker, etc. The bathroom was great - quite large and nice for two people.

Our room overlooked the FedEx depot but we barely heard anything through our windows. Air traffic overall is light so plane noise wasn't an issue.

During the pandemic, there's no housekeeping but it can be requested if you like. The restaurant was open for breakfast and dinner. The dinner menu looked great but we had other plans. Would definitely go there for dinner next time. Also a small bar menu which is a nice touch. The breakfast menu was the usual hotel fare (pancakes, eggs, etc.) so nothing super healthy but it was really good (I had pancakes). Coffee/tea is included. Food is served in disposable containers with disposable cutlery.

There is also a small area near reception that sells snacks, water, etc.

Staff was very friendly and didn't hesitate to provide additional supplies when asked. Would definitely stay here again.

Room tip: If you don't want to use the elevator ask for a room on the ground floor
Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
Thank skategeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Westerman, Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 2 September 2020

Thank you for your wonderful review. We fully understand the concerns associated with travelling at this time and are so pleased that the measures we have implemented gave you the comfort you deserve.

We look forward to having you back and welcoming you into the Garden Grille and Bar next time.

Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2020

I was really impressed by this hotel. They made us feel very comfortable stay during the Covid pandemic. They have many precautions in place and things run very effectively. The staff is amazing! Very friendly and accommodating. They have some of the nicest staff I’ve ever encountered at a hotel.

Date of stay: June 2020
Trip type: Travelled with family
Thank melindaaspell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin Westerman, Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 3 September 2020

We are very pleased to hear that you felt comfortable during your stay and that the precautions we have taken have led to us offering the level of service that we are committed to providing.

We will be sure to share your kind words with our team and thank you for taking the time to share this review with us.

We hope to have you stay with us again, safe travels!

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