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Reviewed 6 December 2017

Wonderful room, with a view. Restaurants and lounge were very accommodating, and offered delicious food. The work out room had every piece of equipment that I required. I also appreciated the shuttle service to the Sen's game.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 138patl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director of Rooms Division & Leisure Services at Brookstreet Hotel, responded to this reviewResponded 7 December 2017

Dear 138patl,

Thanks for sharing your comments on your stay at Brookstreet Hotel. We are happy to hear that you had the opportunity to experience some of the great amenities and services that we offer.

We look forward to welcoming you back soon!

Happy Holidays!
Jenna MacLeod
Director of Rooms Division & Leisure Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017 via mobile

Always clean. Fantastic West end location. Rooms and furnature getting a little warn but remains a great place to stay.

Best attraction is the on site exercise facility. Simply the best anywhere.

Underground parking (fee) is convienent but the only option for onsite overnight parking.

Stayed: December 2017, travelled on business
Thank Misterrude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director of Rooms Division & Leisure Services at Brookstreet Hotel, responded to this reviewResponded 7 December 2017

Dear Misterrude,

Thanks for sharing your feedback on your experience with us. We always appreciate hearing comments from our valued guests and learning of the opportunities where we can increase our overall guest satisfaction.

We look forward to welcoming you back the next time you are in Ottawa.

Happy Holidays!
Jenna MacLeod
Director of Rooms Division & Leisure Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

Second time staying here for a hockey tournament. Was pleased again about our stay. Very friendly to front desk, restaurant, house keepers, door men.
Best was having the New York Islander Owner come up to us and wished us luck.

Stayed: November 2017, travelled with family
Thank binnie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director of Rooms Division & Leisure Services at Brookstreet Hotel, responded to this reviewResponded 4 December 2017

Dear binnie16,

Thanks for sharing your feedback with us. We are so pleased to hear that you enjoyed your experience at Brookstreet. We look forward to welcoming you back the next time you are in Ottawa.

Warmly,
Jenna MacLeod
Director of Rooms Division & Leisure Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017 via mobile

For starters we had squash soup which was way under seasoned. The salad was ok but the dressing was a little weird. For the main we had steak and it was way undercooked, I told them I was pregnant and needed it well done,waiter came back with end bits of steak well done that was so dry that I couldn't cut it or swallow it. The service was very good but I would never eat here again. The reviews says it's a great hotel with food but we ( as in all of us at the party ) did not enjoy the food and left hungry.

Stayed: November 2017, travelled on business
1  Thank rocxie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director of Rooms Division & Leisure Services at Brookstreet Hotel, responded to this reviewResponded 4 December 2017

Dear rocxie L,

Please accept my sincere apologies for the less than satisfying experience you had with us. I have reviewed your comments with our Director of Food & Beverage so that he may follow-up with the team to see where we dropped the ball. We hope that you will reconsider and give us another chance in the future.

Warmly,

Jenna MacLeod
Director of Rooms Division & Leisure Services

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Reviewed 25 November 2017 via mobile

Not close to a whole lot, thank goodness for Uber. Stayed here 4 days. Would be helpful to have a few more things available to purchase as some drugstore stuff was required and had to travel to get them. Food was inconsistent and some room requests had to be repeated before delivered. Rooms were nice.

Stayed: November 2017, travelled on business
Thank Farmfoodie74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director of Rooms Division & Leisure Services at Brookstreet Hotel, responded to this reviewResponded 30 November 2017

Dear Farmfoodie74,

Thanks for sharing your comments on your recent stay. I have passed along your feedback to our Guest Services Manager and Food & Beverage Manager so that they may follow-up with their teams. Please accept my apologises for the 'average' experience you had with us. Our goal is to create sensational experiences for all of our guests - and we are sorry that we did not deliver on that for you. We do hope that you will consider giving us another chance in the future.

Warmly,
Jenna MacLeod
Director of Rooms Division & Leisure Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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