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Reviewed 22 July 2018

The staff was not friendly and welcoming, you could feel the big-city attitude entering the hotel. The place was very old-fashioned in the sense that nothing has been really replaced for years, or maybe more than a decade. The carpet, the decoration everything was old and outdated. The bathroom was not clean, the towels were full with hair (definitely not ours, not only because they were covered by hair before we opened them up, but because none of us had long black hair). The bathroom had no fan/ventilation. The fridge was dirty and loud, and impossible to unplug.

The breakfast buffet was very good, as well as the kitchen service. We liked the location (downtown, walking distance from the Parliament), and the parking.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank zbanana79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Rooms Operations Manager at Ottawa Marriott Hotel, responded to this reviewResponded 24 July 2018

Thank you for taking the time to review your recent stay with us. We are disappointed to receive an average rating and we want to apologize for not meeting your expectations. The feedback provided will be used to to further improve the guest experience. Thank you again for your honest feedback we hope your travels bring you back to Marriott in the future.
Beverly B
Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2018

This well run hotel is superbly located to enjoy all that downtown Ottawa has to offer. Staff were very friendly, rooms clean and comfortable along with convenient parking too. The breakfast buffet was more than adequate to help us get our day started. We would highly recommend this hotel.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tjegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018

Very nice stay, room was what we expected and fairly quiet. Bed was a little soft for our liking but it is a hotel after all. Close to Parliament. One elevator was out which meant for long waits. staff was very helpful for all our needs. parking is a little cramped.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Kirk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2018

enjoyed our 2 night stay . we had a room on the 25th floor so the view of the Parliament buildings and the Ridau Canal was spectacular.
Very comfortable beds. Also, large enough room to entertain family . Would stay here again and recommend it to friends

Room tip: higher floors have the best view
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank isobel113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018

My stay at the Ottawa Marriott Hotel was a great one! When I travel, I always book with the Marriott hotel chain; hence, I was not surprised that the service was amazing. The location was very close to everywhere!!!! Therefore, bring comfortable shoes because this hotel is walking distance from every attraction. We did NOT drive to any attractions because of how close everything was. Marriott never disappoints. I will be returning to Ottawa, and will be staying at this hotel once again.

Room tip: This hotel offers rooms with good views, take advantage of this opportunity.
Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Yourboiitravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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