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Reviewed 30 October 2017

Excellent location to walk to Parliament buildings, market and Sparks Street Mall. Enjoyed a delicious breakfast buffet as well as the swimming pool. All staff were very helpful and friendly. We also liked that we could help go green by forgoing room cleaning for a $5 Starbucks voucher.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank jeanr305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N R, General Manager at Residence Inn Ottawa Downtown, responded to this reviewResponded 31 October 2017

Hi jeanr305,
We are so glad that your stay was comfortable and that you enjoyed our Residence Inn breakfasts!!! The Green program is an initiative which helps us reduce our carbon footprint as also gives you a coffee!!!!
We look forward to your visit again.

With kind regards,

NR

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Reviewed 30 October 2017

Was generally pleased with stay but fan in room was very loud and cut in and out all of the time. Room was good, check in was pleasant and it is reasonably clear R to Rideau Mall, restaurants and other things Such as work locations for meetings.

Room Tip: Fan ran way too loud woke me up
  • Stayed: October 2017, travelled on business
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Review collected in partnership with this hotel
Thank Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N R, General Manager at Residence Inn Ottawa Downtown, responded to this reviewResponded 31 October 2017

Hi Jean W,
Thanks for your comments and glad the check in was pleasant and you were close to the Mall and the restaurants in the downtown. I am sorry about the fan and glad your stay otherwise was to your satisfaction.

With kind regards,

NR

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Reviewed 29 October 2017

I was my 1st stay at this property, i liked it very much, lots of room, quiet, great location and quick internet. i only stayed one night, but will consider it again for a longer term. the room i had was a 2 bedroom, 2 bath, kitchen and living / dining room.

book a room, you wont be disappointed, overall, a nice Residence Inn

  • Stayed: October 2017, travelled on business
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Review collected in partnership with this hotel
Thank scottpP6895WY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N R, General Manager at Residence Inn Ottawa Downtown, responded to this reviewResponded 31 October 2017

Hi scottpollard18,
I am so happy to read that you were very comfortable in our two bedroom suite!! It makes us proud to read such a nice comment from you! We look forward to your next visit.

With kind regards,

NR

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Reviewed 28 October 2017

Great location (walking distance to Parliament Building, Byward Market, Rideau Centre, Museums), bery clean, spacious room, breakfast included (but hot breakfast not the greatest), staff friendly & helpful. Would definitely stay again.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N R, General Manager at Residence Inn Ottawa Downtown, responded to this reviewResponded 31 October 2017

Hi Kathy B,
That was a really good review and thank you!! Glad you found the rooms very clean and spacious and the staff friendly. We do have a good variety of breakfast choices and sorry you did not really enjoy it.
We look forward to your next visit.

With kind regards,

NR

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Reviewed 27 October 2017

this is the kind of hotel that no one will miss once AirBnB has reshaped the industry. the interior design is tired and uninspired, plastic-y. For the same price on AirBnB I could have stayed in a palace. On the good side; it does provide a good reliable service and the staff were competent and helpful and everything was very clean.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank morgan_trowland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this reviewResponded 29 October 2017

Dear morgan_trowland,

Thank you very much for your feedback from your recent stay at the Residence Inn. I am happy to hear that you had reliable service, and everything was clean. We work hard with our team to ensure these two aspects don't fail, and it's great to hear that even though you felt the property was tired, we have met some of your needs.

Competition makes everyone better, and AirBnB certainly offers a great alternative to hotels, but will never bring the type of consistency that a brand hotel can offer. We encourage people to shop around and we hope that guests make informed decisions for the best choice for their needs.

If there is anything that you need in the future, we would be happy to assist in any way possible.

Cheers,

Douglas Crosbie
Guest Services Manager

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