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All reviews washer and dryer full kitchen rideau centre byward market presse cafe great location two bedroom suite parliament hill home away from home laundry room within walking distance the general manager parking garage lots of space large suites living area dining table
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Reviewed 25 October 2012

We stayed at Les Suites in Ottawa on Saturday, October 20, We had booked a one bedroom suite through Expedia. To our delight, we received a two bedroom suite with two separate bedrooms, two bathrooms, two flat screen LCD TVs, full equipped kitchen and livingroom.
Centrally located in the downtown famous Byward Market area of Ottawa, this hotel is right in a diverse mix of pubs, restaurants and shopping. The massive Rideau shopping centre is a five minute walk from the hotel.
Very impressed for the value received !!

  • Stayed: October 2012, travelled with family
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2  Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 26 October 2012

Dear Guest,

Thank you for your awesome review! I’m so pleased that you were delighted with the size of our suites and our downtown location is second to none. The hotel was recently awarded Ottawa Tourism’s Star Property Of The Year Award. I certainly look forward to hosting you again on your next trip to Ottawa.

Sincerely,

Chris Pierce
General Manager

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Reviewed 20 October 2012

The size of the suite is what gives this apart-hotel its "wow" factor. We had a two-bedroom suite with two bathrooms - the master bedroom has an en-suite. The sitting / dinning room is very large, with a kitchen to the side of the entrance that is well equipped if you want to eat in. There is also a separate utility room with washing machine and dryer - very handy when on holiday.

The hotel is centrally located and within walking distance of many of the tourist sites. There is an interesting market nearby that sells fruit and other local produce. There is also a large supermarket and wine/beer/spirits store nearby too.

The staff are friendly and helpful - discuss your tourist related plans with them for other options. You can also buy tickets at reception for the hop on, hop off open top tourist bus which is a great way to get a feel for the city.

For us this hotel was a great choice in Ottawa and we will certainly use it next time.

Room Tip: Discuss your wishes with reception who will do all they can to meet them.
  • Stayed: June 2012, travelled as a couple
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1  Thank Nigel-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 October 2012

Dear Guest,

It’s always a pleasure to receive such an excellent review on TripAdvisor! Our personable and professional staff at the Front Desk are “at your service” and will readily assist in recommending attractions, restaurants, shops etc. within walking distance to suit individual needs. This year, our team members have received over 200 nominations to Ottawa Tourism’s Stars of the City Program for excellent service. Thanks for the “WOW” -- The majority of our two bedroom suites do have two bathrooms and are perfect for families and those who wish to share a suite. I look forward to hosting you again on your next trip to Ottawa!

Sincerely,

Chris Pierce
General Manager

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Reviewed 19 October 2012

Although dated compared to most modern hotels, this hotel offers decent sized suites. The size of the kitchen is the size of most modern hotel rooms (slight exaggeration), it even has its own washing machine and tumble dryer. It is excellently positioned, with everything within walking distance. Parking isn't a problem, just a hassle - as it often is in a centrally located hotel in a busy city.

Staff nothing wonderful, did their job without any great enthusiasm or smiling, but did their job nonetheless.

Booked a premium suite, which I was informed has been updated and has all the usual flat screen TV's, etc. Although the shell of the building is what it is.

Would stay again if in the area.

Room Tip: Pay extra and go for the premium suite.
  • Stayed: October 2012, travelled on business
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1  Thank viscountwalden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 October 2012

Dear Guest,

Thank you for taking the time to post an excellent review on TripAdvisor. The majority of our guests do prefer our Premiere Suites over the Traditional Suites and I’m pleased that you enjoyed yours. This year, our team members have received over 200 nominations to Ottawa Tourism’s Stars of the City Program for excellent service and I’m very surprised that you did not encounter enthusiastic staff. I do look forward to hosting you again on your next trip to Ottawa!

Sincerely,

Chris Pierce
General Manager

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Reviewed 15 October 2012

Finding a place to stay midweek in Ottawa that was reasonably priced (booked directly from their website) was a treat...but to have a fully equipped kitchen, laundry room and seperate bedroom suite was a welcome surprise. Room was clean, quiet, pool and hot tub were clean and you are only a block away from Byward Market. You can hear the bars music at night, but they shut down eventually:)

Room Tip: Booking directly from hotel website was best deal found.
  • Stayed: October 2012, travelled with family
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2  Thank SherryBicroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 17 October 2012

Dear Guest,

Thank you for taking the time to post a review on TripAdvisor and I’m pleased you enjoyed all the amenities of our well-equipped suites. Many of our guests do take advantage of our excellent rates on our website. For your future reservations, kindly ask our Reservations Department to place you in a suite facing the courtyard to minimize any type of downtown noise intrusion.
Once again, I appreciate the time you took to post a review, your continued patronage and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager

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Reviewed 15 October 2012

I stayed in this hotel for a night on business and enjoyed every minute of it. The rooms were clean, kitchen was shining, and the location is convenient. Upon checking in I was greeted by a smiling receptionist, and followed by by a courtsy call when I entered the room to make sure everyting was good. The breakfast buffet has lots of choices.

  • Stayed: October 2012, travelled on business
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1  Thank dmw0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 16 October 2012

Dear valued guest,

The team at Les Suites Hotel is pleased to know you enjoyed your experience with us.

We are focused on providing superlative guest service, and we appreciate you taking the time to recognize the efforts of our team.

We look forward to hosting you in the future,

Chris Pierce
General Manager

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