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Traveller rating
333
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All reviews small mall mall across the street outdoor pool restaurant downstairs lots of parking room was clean and comfortable front desk staff excellent hotel great place to stay convenient location one night stay business trip downtown civic shelley rates proximity
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Reviewed 25 November 2020 via mobile

The food was amazing the service had to be the best service I’ve ever gotten. Tuesday November fourth, I’ll remember the day. Owner was a super nice guy, sherry had to be th nicest from desk manager. T

Date of stay: November 2020
Trip type: Travelled with family
Thank jakemD545DY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 November 2020

Dear jakemD545DY,
Thank you so much for taking the time to leave feedback about your experience with us. We are so pleased to know you found our on-site restaurant exceptional. Your kind comments have been shared with all the staff here. We cannot wait to welcome you back to the Best Western Plus Ottawa City Centre again.
Kind Regards.
Corrianna R.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2020 via mobile

Super clean lobby, and room. The staff are friendly and an asset to this hotel.The room looked fresh and not dated,absolutely loved the wood floor in the bedroom.
This hotel will be my only choice in future visits to Ottawa

Date of stay: November 2020
Trip type: Travelled with family
Thank millissa2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 November 2020

Dear Milissa2018, Thanks for taking the time to post an outstanding 5 star review! We appreciate all of the lovely comments about the super clean room and lobby, friendly staff and updated décor throughout the hotel. Cleanliness is a 100% priority and we are pleased it made you feel comfortable and safe. Thank you for making us your only choice when visiting Ottawa. We can't wait to welcome you back again soon. Sincerely, Adrienne E

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Reviewed 19 November 2020 via mobile

Clean comfortable and overall very pleased with our 2 day stay. We have went to other hotels but this one has staff that makes you feel at home. We felt that this location gave us a bit of everything we could go in all directions and find something to do. We appreciated the warm welcome in our late arrival and we cant wait to go back again!!

Date of stay: November 2020
Trip type: Travelled with family
Thank Travjbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 November 2020

Dear Travjbm, Thank you for the awesome 5 star review! We are delighted everything was to your 100% satisfaction. From the clean comfortable room to the convenient location with easy access to all areas of Ottawa. We appreciate your kind comments about the front desk staff who made you feel welcome upon arrival. We look forward to seeing you again on your next visit to Ottawa.
Warm regards, Adrienne E

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Reviewed 17 November 2020

I came to Ottawa for business and needed some accommodations on a budget. The Best Western Plus was one of the best prices in the city that worked for my location. I doesn't have a whole bunch of bells and whistles but it was enough for me to not distract myself with a hot-tub or pool. Granted they do have a pool but it is outdoor.
The restaurant wasn't that great with food and the cost is high for the quality of food you get. It is more ideal to spend a few extra bucks and go to some authentic restaurant that knows their ish. Overall it was a good stay and relaxing stay. I stayed two nights. Had a room with two beds. That was ideal because they aren't providing room service to clean the rooms during this time so having the extra bed was ideal since I had a clean bed for each night. They could use some thicker comforters as they have thinner blankets for warmth throughout the sleep so it got a bit chilly, unfortunately. Fortunately i just used both blankets from both beds to keep warm. That ended up being a heavy blanket...
Overall 3 stars because I went in with no expectations. I was looking for a 3 and I got it. Great customer service.

Date of stay: November 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Trav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 November 2020

Dear Trav R,
We really appreciate you taking the time to leave such an amazing review about your recent stay with us! We are so glad that you enjoyed your clean and spacious guest room and were able to have an incredibly relaxing stay. We are also happy to hear that our location just off the 417 was convenient for all of your needs in Ottawa during your visit. We greatly look forward to seeing you again here soon.
Kind Regards,
Corrianna R.
Front Office Manager

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Reviewed 9 November 2020

I always choose this Hotel to stay at for the past few years. You will only receive a warm welcome, smiles and very pleasant people to speak with..The rooms are emmaculant , clean and very comfortable. Location of this Hotel has everything you would ever need within a few min driving. Restaurant has amazing food with very pleasant staff. Everyone has always been so helpful with any questions you may have....Looking for a Hotel?? Please consdier this one........You wont be disappointed.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MaggieMugguns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 November 2020

Dear MaggieMugguns,

Thank you for being our regular guest! We appreciate you sharing your experience on TripAdvisor and are thrilled to have your recommendation. We look forward to your next visit with us!

Kind Regards,
Corrianna Richardson
Front Office Manager

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