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“Too many people, great staff no management presence”

Vintages Wine Bar & Lounge
Cuisines: Steakhouse
Restaurant details
Reviewed 18 September 2017

The lounge inside and out was full, the staff was running, the kitchen was backed up and the management was hiding. Would have been great if the management had just "touched" us as we waited for a tad too long for everything.

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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 104 reviews

Reviewed 9 August 2017

The bar area was infested with gnats and were being housed in a stack of old dirty napkins which were piled by the beer taps located in the center of the bar.

Thank tlucas56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

My wife and I are members with the hotel fitness club so we sometimes go here for lunch. The food is usually pretty good but the service is routinely horrible. Even when the restaurant is empty, you can still sit and wait for an excessive amount of time.

Today was our last visit to Vintages as the waitresses had no interest in even acknowledging we were there.

As per usual, we sat ourselves down and the place had customers at 4 other tables some of which who looked like they had finished their meals and were ready to leave. We waited a few minutes and nothing. 5 minutes in we thought we were going to get served but the employee just cleared the table next to us and quickly vanished out of sight.

During our first 10 minutes we noticed at least four employees (including the bartender) wandering around the room without the slightest inclination to say hello or bring over a menu.

Finally after the 10 minute mark, we got up and proceeded to leave the restaurant and as we walked passed the waitresses none of them could be bothered to ask if we needed anything.

Once we reached the front lobby my wife spoke with the restaurant manager who said she would speak to the staff and suggested we try the other restaurant in the hotel.

For the prices this place has on food, service should be top notch. This was unacceptable and I recommend you visit one of the many other restaurants in Niagara-on-the-Lake.

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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017

Please note , this is a review of the Lounge Bar, not the fine dining restaurant. The bar was very quiet, apparently Tuesdays and Fridays are the best nights with specials on mussels and oysters respectively. Both those nights are supposed to be busy, Get there early because they sell out quickly.
We had crab cakes, would not have them again, too fishy and too soft. Very good sweet potato fries though. We really thought it was average and overpriced. No atmosphere on a Wednesday.

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    • Food
Thank Errol47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

Went for the mussels night and by 6:30 they had run out. We and many other people were very disappointed.

So making good on this situation Coleen (manager) was great in sorting everything out. We had a lovely meal and left very happy.

Thank Wade76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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