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Reviewed 29 July 2018 via mobile

This motel is a sweet little place and is located perfectly!
You can walk safely from the hotel to the midttown within 5 minutes.

The hotel owner or the son I think he was? He was very welcomming and caring. His mother does either not speak english or does not want to. She did not say anything when we check out like have a nice day or hoped you enjoyed your stay so defenetly something to improve.

Free very good wifi and ac. Bathroom nice and parking good.

Stayed: July 2018, travelled as a couple
Thank Victoria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

Overall we had a Good experience here.

The room was clean, the parking and coffee is included and the location is great for visiting the Niagara Falls.

Dont expect it to be a luxury hotel, but take it as a cheap place to sleep and to see the Falls.

The guy at the reception seemed more willing to help than the other staff, who could be more attentive and smilling.

Stayed: February 2018, travelled as a couple
Thank Alexander D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2018

First thing I did when I got into the is checked the mattress. Along the seam of the box-spring was bed bug. Just to make sure I put my finger to it and it crawled down and disappeared. Blood stains on the sheets. Staff are brutal, except the operations manager.

Room Tip: Go somewhere else
  • Stayed: July 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank evalio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

Empress Inn is a good place to stay and also save some money compared to other hotels.

Pros:
- Great price, budget motel
- Has A/C, fridge, microwave
- Room good size
- Short walking distance, 10 min to downtown, 20 to Niagara Falls.

Cons:
- Slow check in and check out, 1 staff working when we arrived and checked out
- Stairs only, 3 floors, not great if with kids or lots of luggage.
- WiFi not great
- Bed was ok for comfort, but definitely needs to be replaced no middle support

Stayed: July 2018, travelled with family
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

I accidentally left my iPad behind after staying here. After many attempts to call the motel with “user busy” or “number disconnected”, 3 unreturned emails and even Booking.com have not been able to get in touch with the business yet to get this back - or even acknowledgement that it’s there!

Stayed: July 2018, travelled with family
Thank Bolly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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