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“Most helpful and friendly staff and great service and rooms”

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Fallsview Casino Resort
Ranked #17 of 129 Hotels in Niagara Falls
Certificate of Excellence
Haliburton ontario
Level Contributor
135 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Most helpful and friendly staff and great service and rooms”
Reviewed 7 May 2012

Stayed here for a conference and family celebration over a 5 day period. Arrived early and was greeted in the most friendly way. Room wasn't ready but was assured that the room we had reserved had the best view and would be ready shortly and if we didn't want to wait then she would certainly try and find us another room ( we arrived at 2:00pm and check in is at 4:00pm) our room was ready within the hour and was well worth it. Absolutely gorgeous view of the falls! Room was lovely, fresh and spotless with lovely bathroom with separate shower and tub, loved it! nice shelf for cosmetic bags underneath counter so not to clutter sink area. We found the shower/hair soap dispensar in the shower stall very nice, scent was clean and fresh and absolutely lovely after going for a long walk around the falls. Bed was soft, crisp fresh sheets, white with ample pillows and even spare pillows in the closet. Loved the Keurig coffee maker with real creamers. Nice touch! We had a choice of tea, decaf and regular coffee and no shortage of refills. House keeping was exceptional and left us tons of towels and always asked if there was anything we wanted extra of. Towels were huge and soft! What really surprised me and I was so impressed with was the concierge service at this hotel. They always were smiling, engaging you in conversation and always offering to help you with your luggage and just seemed to jump at the chance to help anyway they could. We had tons of luggage becuase my husband had band equipment and they helped us all the way to the car and even loaded it for us. Casino buffet was great, quality food and fast service, staff even remembered us from last year's conference. Just a really grea experience overall and we look forward to going back. It is always a pleasure to deal with people that truly like what they do and it certainly shows at this resort.

Room Tip: Ask for a room over looking the Falls.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank schnoobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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749 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
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English first
toronto, on
1 review
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 April 2012

went and got bed bugs. stay away! seriously.
we have 2 queen size beds in our room and stayed 2 nights. when we were packing up to leave, we noticed a bug on the other bed's pillow.. the hotel later confirmed there was bed bugs.
i think it should be something that is disclosed.
i am itchy and horrified that i may have tracked them home.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank christina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2012

The Fallsview rooms were very clean and had a great view. Easy to get to and central to everything, lots of restaurants close by! Staff were friendly and helpful, will definitely be back.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msgo09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 March 2012

Stayed there as a member of a conference in January. Hotel and rooms were nice but the food options were a bit off. Would not recommend the noodle bar.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elliot B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 22 March 2012

We finally got a chance to stay at the Niagara Fallsview Casino Hotel and were not disappointed. The room we stayed in appeared to be recently updated and it was lovely. Great view of the Falls and didn't hear a sound at night. Definitely will be back.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DittoExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fallsview Casino Resort

Property: Fallsview Casino Resort
Address: 6380 Fallsview Blvd., Niagara Falls, Ontario L2G 7X5, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Spa Wheelchair access
Hotel Style:
#3 Casino Hotel in Niagara Falls
#7 Spa Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
#8 Business Hotel in Niagara Falls
#16 Family Hotel in Niagara Falls
Price range (per night): ₹ 8,230 - ₹ 19,430
Number of rooms: 374
Official Description (provided by the hotel):
Live the high life at the Fallsview Casino Resort Hotel. Perched high above the thundering waters of Niagara Falls, each of our 374 luxury rooms and suites were specially designed to provide breathtaking views of one of the natural wonders of the world, the vibrant city of Niagara Falls or both. Want more? Indulge in our full-service spa, enjoy 24-hour impeccable room service and work it all off in our indoor pool and fully appointed fitness centre. All this and more awaits at Fallsview. ... more   less 
Also Known As:
Niagara Fallsview Hotel Niagara Falls
Niagara Fallsview Resort
Niagara Fallsview Casino Resort

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