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DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Ranked #9 of 129 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersSilver level
Ontario
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not so Great”
Reviewed 6 March 2012

I just returned from a stay at the Doubletree Niagara Falls February 25 - 26 2012

We stayed in a 2 Room King bedroom suite with Upper Riverview.
Waste of money.

There was no riverview what so ever.
Room was very awkward in its layout.

You walk in there is a pullout couch and tv, You walk through a narrow hall where the washroom is into where the bedroom is.

For almost $200 dollars for the night was very disappointed.

Also we froze all night as there was no comforter on the bed in February its winter..Not sure if housekeeping staff forgot or what.

I have stayed previously at Doubletree over 5 times and it was always great. This time not so much.

Also all vending machines are credit card only SERIOUSLY

There is one on the very bottom floor that excepts cojns but it is always empty.

I have noticed recently that there is a decline in a few of the hotels in Niagara Falls.
The quality is not there neither is the value for the money you are paying.

Not sure why this is happening but they need to address it.

Did express check out in the morning as to avoid going to the front desk.

I need not complain to the hotel I just won't be staying there again..

Disappointed this used to be a great hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Saysa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeNiagara, General Manager at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review, 7 March 2012
Thank you for sharing your feedback. Do note, floors 3 & 4 are not described as Riverview, those floors are lower floor, no view but have a view of the city skyline. Refer to the images posted on the hotel which includes photos of the views directly from the rooms. A riverview offers a view of the upper Niagara River prior to the water falling over the Falls, it also offers great views of the city and Niagara Falls USA as well as the treeline of the Niagara Escarptment. Sounds like you might have been on floor 3 or 4 or were expecting to see the Falls. The top four floors of the hotel offer premium views of the American Falls, we are dead on - in front of them, unlike other hotels looking at it from an angle. In the summer and during the Festival of Lights - fireworks are set from across from the base of the American Falls, and all rooms and suites at the DoubleTree offer a great view of the fireworks. Every guestroom has a down comforter - it is a goose down Pacific Coast down blanket, northern climate weight - this is part of the Suite Dreams sleep exeperience at every DoubleTree location in the world. The classic days of bedspreads on hotel beds are now gone, as folks prefer bed scarves, just a two foot scarf at the end of the bed that gets washed frequently. It would be unusualy to find an old style comforter with fabric pattern in a four star hotel. What we just introduced was a pattern on the actual high thread count sheet which is the top sheet over the down comforter. We just installed the new bed scarves in the last two weeks and sounds like the bed scarf was missing. Do note, it is only for appearance not function. We do hope you give us another chance when next in the area, we would love to restore your faith in DoubleTree.
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3,037 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (676)
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English first
Los Angeles, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2012

We arrived at the hotel at 3pm on Feb 11, 2012. The lobby was great and there was a fireplace area to sit down and relax too! Our room was very clean and luxurious but didn't have a nice view. The pool is small and shallow (great for kids) and the fitness room was up to par. The only problem I had with this hotel was that it was further from the Fallsview District than other hotels and beside our hotel were run down homes and a tatoo shop. Overall, this hotel was wonderful and I would recommend it if you are travelling to Niagara Falls.

Room Tip: Try and stay on the Higher floors for a better view of the Falls.
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 March 2012

Overlooking the falls, not in the mainstream but easily within walking distance of all attractions. Hotel is very clean. Staff are very congenial and helpful.
Worth the visit.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmvale, Ontario
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 March 2012

- completely problem free, hotel in very good condition, close to attractions

Stayed February 2012, travelled on business
Helpful?
1 Thank Brad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 March 2012

The hotel is neat and well maintained. Close to most attractions. Staff and kind and helpful. Breakfast was pricy, but tasty.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derek F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls

Property: DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Address: 6039 Fallsview Blvd, Niagara Falls, Ontario L2G 3V6, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
#4 Luxury Hotel in Niagara Falls
#5 Spa Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price range (per night): ₹ 5,574 - ₹ 16,771
Hotel Class:4 star — DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls 4*
Number of rooms: 224
Official Description (provided by the hotel):
A relaxing, secure environment removed from-but still close to-the high energy pace of exciting attractions, the American and Canadian Falls (two short blocks) and the Fallsview Casino and Entertainment Complex (400 yards). Convenient on-site parking. Referencing the natural elegance of the Frank Lloyd Wright era and the rustic timeless architecture of a Grand National Park Lodge. Four diamond AAA/CAA award winner. ... more   less 
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Also Known As:
Doubletree Fallsview Resort And Spa By Hilton - Niagara Falls
Doubletree Fallsview Resort & Spa By Hilton - Niagara Falls Hotel Niagara Falls
Doubletree Fallsview Hotel By

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