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Reviewed 4 April 2018

The rooms should have a small fridge; also we should be informed that there will be a $250 deposit upon check in; the surprise caused a hardship for our family upon check in after a ten hour drive.The view was awesome and the location was great;

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank Wayne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole f, General Manager at Oakes Hotel Overlooking the Falls, responded to this reviewResponded 6 April 2018

Dear Wayne,
We thank you for sharing your feedback with our team, we are sorry if the information was missed when booking, we do require all guests paying cash/debit to leave a 250.00 deposit which is returned upon departure once room is inpected for damages and smoking.
All credit cards are held for the full amount of the booking and 100.00 extra dollars for the security.
We will look at all booking sites again to see if the information can be placed elsewhere so that you see if more clearly.
All information on policies and fee's is found at the botttom of each website, i know this is not ideal , we will speak t each comoany to see how they can help with this.
We hope to welcome you back again

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Reviewed 3 April 2018

Horrible cheap looking rooms. Supposedly I had the Presidential suite it was terrible. Smelly, old looking, cheap and had bed bugs on one of the mattresses. This hotel looks great in the pictures online but is a mess inside. One section looks like tenements in a 3rd world country. Oakes has a nice view on the observation floor but the rooms negate the view. Do yourself a favor stay elsewhere. You will be sorry.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with this hotel
1  Thank aholt957735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole f, General Manager at Oakes Hotel Overlooking the Falls, responded to this reviewResponded 6 April 2018

Dear Alexis Holt

We have tried to reach out to you through our guest survey that you completed and by telephone to inform you that a professional pest control company was hired to investigate your claim. The company has provided us with a document clearly showing that this room is clean and has never had bugs of any sort.
We are more then happy to email you a copy for your satisfaction., we ask that you remove your false and misleading review.

Nicole

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Reviewed 3 April 2018

Great location at a great price. Convenient and friendly. Perfect family get away. Can park the car and walk everywhere.View is amazing. Definitely have to venture to the 14th floor at night to see the lights.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank annaL7371ZW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole f, General Manager at Oakes Hotel Overlooking the Falls, responded to this reviewResponded 4 April 2018

Thank you for sharing your feedback with our team, we are pleased thst you enjoyed the view and our location.
We are pleased that you took advantage of the 14th floor observation area, as it does offer one of the best views around.
You should see the fireworks from here SPECTACULAR!!!
We look forward to your next stay, please sign up for our weekly email loyalty list by visiting our hotel website for the best rates around.
Nicole

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Reviewed 2 April 2018

We especially loved the view as we were overlooking the falls. It is a great place to stay in Niagara Falls. The staff was very friendly and had great hints regarding places downtown. We would definitely come back.

  • Stayed: March 2018, travelled with friends
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Review collected in partnership with this hotel
Thank iheisi340832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole f, General Manager at Oakes Hotel Overlooking the Falls, responded to this reviewResponded 4 April 2018

Thank you for your review, we are thrilled that you enjoyed your time with us, our staff work hard to make each guest experience a positive one!
We will be sure to share this review with everyone so that they may see the good job they are doing.
Until next time
Nicole

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Reviewed 2 April 2018

We thoroughly enjoyed our stay at the Oakes again. It was a belated anniversary get away. First time we went to Remington's. The food was excellent and loved the singing waiters. All round memorable experience. We will be back again. Thank you. Rob and Jane Walker

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank rjw1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole f, General Manager at Oakes Hotel Overlooking the Falls, responded to this reviewResponded 4 April 2018

Dear rob and Jane Walker,

Happy belated Anniversary, thank you for choosing our hotel to celebrate such a special time in your lives, we value your continued loyalty , we hope you have signed up for our loyalty email list as you do not want to miss out on our specials.
Thank you again, we look forward to welcoming you back in the future!
Nicole

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