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Sheraton on the Falls
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Reviews (7,513)
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3,663
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4,998 - 5,003 of 7,513 reviews
Reviewed 23 April 2012

Arrived at the hotel a little after two in the afternoon and advised that our room was not available and to come back after five yet all our paperwork stated four and also the receptionist did not ask for our name or any booking information?, when I pointed out that we had booked a spar room the check-in clerk went away to check, on her return she stated that the system had not been updated and then proceeded to check us into our room as it was available.
Rooms are very nicely decorated and furnished and the facility’s in the room where very good, like the fireplace and the views of the falls.
We dined in the hotels restaurant on the upper floor and found the selection and quality to be very good and reasonably priced
At the time we were there was a big conference on with loads of school children there, this meant that the wait for elevator’s at times was very long and then full of noise screeching children.
They are going to build a club room lounge and have club rooms at this hotel, may have to wait till this is complete before going back.

Room Tip: Get a falls view room as the views out the back of the hotel are not very nice, also the higher the better
  • Stayed: November 2011, travelled as a couple
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2  Thank Aberdeen55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

My family stayed at the Sheraton on the Falls for a couple of nights during our Easter break. The hotel was in a perfect location and we were able to walk to all areas of interest. The hotel was very well maintained and the staff was very nice. We stayed in a room with a view of the waterfalls that was perfect for my family of 5. The morning buffett at the hotel was very good and you dine overlooking the falls. There are several restuarants and an indoor waterpark also attached to the hotel. I would not hestitate to stay at this hotel again.

Room Tip: Would recommend a higher floor with a view of the falls.
  • Stayed: April 2012, travelled with family
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1  Thank traveltheusafive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

Located in a great spot with easy access to the Falls. Good restaurant and service. No Porter for luggage & extra for WiFi.

  • Stayed: April 2012
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2  Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

I just returned from a conference at Sheraton on the Falls and I can't think of one negative about my stay. The room was impeccably clean with a gorgeous view of the falls. Service was amazing. Hotel employees, whether they ran in to you on the stairs, elevator or at the front desk, were friendly beyond expectation. They took the time and energy to smile and say hello and then to provide excellent service. This is the ONLY hotel that I've ever taken the time to provide a rating for. I would highly recommend this hotel.

  • Stayed: April 2012, travelled on business
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1  Thank TorontoLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2012

We stayed at the Sheraton on the Falls when our family of 5 visited Niagara Falls. We had requested a fallsview room and then they ended up upgrading us to a higher floor. The views were wonderful both during the day and at night when they light up the falls (I believe weekends only). Worth upgrading for a great view as long as you are going to Niagara Falls! The location is part of a large complex and is convenient walking to everywhere; nice facilities and ammenities in the hotel.

Stayed: August 2011, travelled with family
3  Thank sandytom91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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