We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sheraton on the Falls
If you like this hotel, you might also be interested in
US$ 164
US$ 120
Booking.com
View Deal
  • Pool
  • Restaurant
US$ 62
US$ 60
Booking.com
View Deal
  • Free Wifi
  • Pool
US$ 91
US$ 87
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Best Western Plus Cairn Croft Hotel(Niagara Falls)(Great Value!)
US$ 94
US$ 83
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$ 123
US$ 99
Booking.com
View Deal
  • Free Wifi
  • Pool
Radisson Hotel & Suites Fallsview(Niagara Falls)(Great Value!)
US$ 100
US$ 96
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$ 148
US$ 126
Booking.com
View Deal
  • Pool
  • Restaurant
US$ 181
US$ 127
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$ 89
US$ 72
Booking.com
View Deal
  • Pool
  • Restaurant
US$ 52
US$ 41
Booking.com
View Deal
  • Free Wifi
  • Pool
Reviews (7,516)
Filter reviews
7,516 results
Traveller rating
3,663
2,310
860
380
303
Traveller type
Time of year
LanguageAll languages
More languages
3,663
2,310
860
380
303
Show reviews that mention
All reviewsclifton hillhard rock cafecorner suiterainforest cafegreat viewresort feesmall balconystarbucks coffeebuffet restaurantindoor waterparkrainbow bridgevalet parkingwater parkfloor to ceiling windowswaterpark packageself parkcity view
FilterAll languages
Updating list...
5,063 - 5,068 of 7,516 reviews
Reviewed 7 March 2012

All of the staff that I encountered were fantastic. Concierge Sam , went above and beyond for me. The ladies at the front desk were very hospitable. Serving staff throughout the conference were pleasant and efficient. The valet guys were helpful with directions and addresses. You have a wonderful team, congratulations.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vendorella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

I stayed at this hotel with my husband and 5 year old daughter for 2 nights with a waterpark package included. Check-in was very efficient and the clerk and bellman were very helpful and informative. Upon check-in we decided to upgrade to a fallsview room and it was well worth the money for a full frontal view of the American falls and a partial view of the horseshoe falls since they are further away. All in all the view was outstanding.
The room had 2 queen beds, sitting area with gas fireplace and a sufficient sized bathroom with tub/shower (it was interesting to see a TV in the bathroom - which was nice to watch when soaking in the tub!). The TV in the room was a large flat screen and was to good to watch in-room movies on.
The only con according to us was the beds. They appeared new but they were very, very firm. Therefore we found them to be a bit too hard for our liking - but others may like a very firm mattress.
For those of you with children be aware that there is no mini-fridge or microwave in the room. We travelled with our electric cooler in which we brought our own snacks and drinks. The cost of such things at the hotel are very expensive so it's best just to bring your own.
What impressed us the most was the customer service at this hotel exceeded our expectations. The bellman upon check-in was amazing! Her loaded ALL of our luggage on his trolly, he was very friendly and informative, and he even offered to take all our things to our room and plug in our cooler if we had elsewhere to go and did not want to go to the room right away! When we called about one of the TV remotes not working. Within 10 minutes a repair man was at our door and fixed the remote. On day two a houskeeping supervisor came to our door to make sure that we were happy with the housekeeping in our room and she gladly provided us with additional towels upon our request. All in all the customer service at this hotel is outstanding!
The waterpark was amazing and had slides for everyone of all ages! Our daughter had so much fun and we had fun on some of the larger slides as well. The only downfall about the waterpark is the Planet Hollywood cafe in the park. You are not allowed to bring any food into the park and this is the only place to get any food. We had lunch there and we greatly regretted it! We are not pick eaters and it is the first time that my husband returned his food (a hamburger). All the food tasted horrible, was cold, and very, very over-priced!
In the hotel we ate breakfast at the Sheraton Fallsview restaurant, it was buffet style. The quality of the food was average. Children do eat free so that is a bonus. For dinner we ate at the Rainbow Room which is supposed to be fine dining. The view of the falls from the restaurant is spectacular, but that's about it for the positive. The food was cooked well, but lacked any real flavour which one would expect from a fine dining restuarant. Also the kids meal did not include the sundae dessert which many other places do. Our daughter's dinner came up to $25 which is a bit excessive for a kids meal which consistented of very dry chicken fingers. So we were all very disappointed with dinner.
We really enjoyed our stay at this Sheraton for the excellent customer service, and we would probably come back for another waterpark getaway.

Room Tip: Upgrade to fallsview, starting at the 6th floor and up you will get a good view of the falls.
  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank PBLToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

Very nice hotel. High end. Don't make the mistake of staying at the American Sheraton. It is run down. We stayed on the 22nd floor and the room was fabulous: large, with a little balcony, comfortable bed. Service was great. They brought extras (pillows, towels, etc.) whenever we asked. The hotel is within walking distance of all the attractions and is right next to Clifton Hill and the water park if you have kids.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tshep42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2012

We stayed at this hotel as we wanted to have a good view of the Niagara Falls from our room – it offered exactly that, actually better – we had an amazing view of both falls from our room, even lying on the bed! Listen to the falls at the night and wake up to the beautiful view of the Falls was a wonderful experience.

From our room we also had a great view of the town, the streets and the dinosaur park with Ferris wheel -- cheesy, but provided an interesting view in the night nevertheless.

We had a great time. Niagara Falls is an amazing nature’s wonder, highly recommended if you have not visited it yet. When you do visit, consider staying Sheraton on the Falls, do ask for a room with view to the Falls, and it is worthwhile to pay a bit more to get the view!

Room Tip: Book a room with view to the Falls, and it is well worth the money!
  • Stayed: May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FTMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

We had a nice view from our room of the falls, it was well worth the $ to see the falls in the day time and at night. We went on the wk end so we could be sure and see the fireworks. It is very central to everything, we could walk to restaurants, the falls, and to all the shops. We would def. stay there again.

Room Tip: get the highest floor you can, the lights on the falls at night are soo beautiful
  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank twyleah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews