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9 - 14 of 88 reviews
Reviewed 14 July 2018 via mobile

Stayed at Fairfield Inn and Suites by Marriott as only 25 minutes drive to African Lion Safari. Great time by my family at the pool, and great room as they upgraded me to a suite. The staff was very helpful and considerate as it had a sports team there and offered me choices of rooms.

Great location as really close to African Lion Safari and hotel was close to restaurants.

Stayed: July 2018, travelled with family
1  Thank ddoopan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, Guest Relations Manager at Fairfield Inn & Suites by Marriott - Guelph, responded to this reviewResponded 25 July 2018

Dear Ddoopan D,

Thank you for taking the time to write a review of your recent stay with us. We are happy you were pleased with our accommodations and found our staff helpful! Thank you again for the kind words. We hope to see you the next time you visit.

Sincerely,

Jie Hu
Guest Services Manager
Fairfield Inn & Suites by Marriott Guelph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Lovely new and fresh hotel; great rooms. Hot breakfast had a small selection but well done and salsa was a nice touch. The entire establishment staff is very prompt and nice. Check in was a bit difficult as only 1 of 3 rooms was ready. We had 3 couples sharing 1 room to get ready for a wedding reception; really not fun. Michelle at the front desk was amazing and is very professional and went out of her way to make our stay good. It would have been nice to be offered some sort of compensation for the 1.5 hour delay on the rooms. Nice place and I would recommend this hotel.

Stayed: July 2018, travelled with family
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, Guest Relations Manager at Fairfield Inn & Suites by Marriott - Guelph, responded to this reviewResponded 26 July 2018

Dear M B,

Thank you for your feedback regarding your most recent stay at the Fairfield Inn & Suites by Marriott Guelph. I will definitely pass on your praise to Michelle, she will appreciate it tremendously! Sorry to hear you had trouble at check in. Our guaranteed check in time is at 3 pm, and I see you check in around noon. Our hotel staff tries really hard to fulfill all early check in requests, but we do not make any promises due to uncontrollable varies factors. Once again, am sorry for any inconvenience. We look forward to seeing you again on your next visit to Guelph and hopefully we can better your check in experience then.

Sincerely,

Jie Hu
Guest Services Manager
Fairfield Inn & Suites by Marriott Guelph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

Newer hotel with modern decor. Fairly clean and tidy. We stayed one night and the kids were excited about the waterslide. When we got to the pool area, we were disappointed because it was so small. There were friendly lifeguards on futy though. Our room was nice until we went to bed. We found black socks under the sheets that were not ours! That was strange! The sink did not drain too well either so it was kind of gross.... The staff was okay, not overly friendly or went out of their way. All in all, it was an average stay.

Stayed: July 2018, travelled with family
Thank Diva G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, Guest Relations Manager at Fairfield Inn & Suites by Marriott - Guelph, responded to this reviewResponded 26 July 2018

Dear Diva G,

Thank you for taking the time to provide feedback about your experience at Fairfield Inn & Suites by Marriott Guelph. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Guelph.

Warm Regards,

Jie Hu
Guest Services Manager
Fairfield Inn & Suites by Marriott Guelph


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Reviewed 19 June 2018

We love staying in Guelph when we visit Toronto! This is our second time staying here. Yeah it is an hour away, but the price is much better than if unstated in downtown Toronto! It is a very nice and well kept up. Breakfast is a;ways good at the Fairfield’s too!

Stayed: March 2018
Thank lucyomeara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea R, Manager at Fairfield Inn & Suites by Marriott - Guelph, responded to this reviewResponded 10 July 2018

Dear lucyomeara,

Thank you very much for sharing your experience with us during your like stay. I was happy to hear that you enjoyed it as much as we always enjoy having you staying with us!. We are looking forward to your next visit!.

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Reviewed 1 June 2018 via mobile

I stayed here three times between February and March for work. It is in a great location! Staff are amazing, beds are very comfortable and they have a hot breakfast in the morning. Literally everything you could want for accommodation!

Stayed: March 2018, travelled solo
1  Thank flyinghigh80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jie H, Guest Relations Manager at Fairfield Inn & Suites by Marriott - Guelph, responded to this reviewResponded 6 June 2018

Dear Flyinghigh80,

Thank you for providing us with feedback on your recent stay with us. I am delighted to hear that you enjoyed the service our staff was able to provide! We would love to be able to host you again if you find yourself back in Guelph!

Sincerely,

Jie Hu
Fairfield Inn & Suites by Marriott Guelph
Guest Services Manager

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