This is a very beautiful place. I would even consider it luxury. The room was big with nice decour and bathroom. It is very easy to find. However, I had an unpleasant incident while checking in. A gentleman at the counter gave us the keys and I asked him if the windows were facing the yard rather than the main street. He replied exactly this: "Yes, coz that's what you get when you pay cheap.." and then he realized he said something wrong and switched the topic. Well, first of all - I did not pay cheap - I am not sure what their income is but I doubt they can afford staying at this place more than once a year. Second, yes, I looked for better deals and waited for discounts, I booked through Expedia so why should I be mistreated or punished for this in any way? but now I realize that that's the way the hotels work - they see that you went for deals that traveling websites offer and they give you the worst rooms they have. And the most ironic thing is that I wanted the room facing the yard because I did not want all the noise from the highway. So he did not need to say anything but this experience was definitely an eye-opener in so many ways. I wanted to talk to the manager but they were away that day and I did not want to go back to this later. So overall - it's a nice place to stay but some of their staff needs to work on their customer service skills.
- Official Description (provided by the hotel):
- Whether you're travelling for business or pleasure, we are confident you'll agree that Chateau Saint John - Hotel & Suites exceeds the standard of excellence in Atlantic Canada. We are conveniently located downtown Saint John, N.B. (Exit 123) and across from the Harbour Station arena. Designed with travellers in mind, Chateau Saint John - Hotel & Suites has raised the bar on quality, service and comfort. Situated only minutes from the famous Reversing Falls and City Market, the hotel pays tribute to Saint John's long and illustrious history (oldest incorporated city in Canada), through its unique decor. Combining the essence of yesterday with the technology of today. Chateau Saint John delivers an unforgettable experience and ambiance. Chateau Saint John - Hotel & Suites wants every guest to feel like he or she is our most important guest. No effort will be spared by our friendly and helpful staff to ensure all your needs and expectations are exceeded. Make your next visit to Saint John unforgettable! ... more less
- Reservation Options:
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- Also Known As:
- Chateau Saint John Hotel Saint John
- Chateau Saint John New Brunswick