Arrived and made the mistake of handing over money before checking the room out first. Upon entering our room the smell of urine and chlorine was overwhelming and there was a huge stain on the floor next to our bed. The bed looked like it had been made by a toddler and the toilet seat was left up as if someone had just used it! We stayed literally 30 seconds in the room before deciding to get the hell out of there as we both felt nauseous from the crappy air quality and smell of urine. We explained that the smell was likely to set off my partner's asthma and they seemed totally uncaring, told us 'well there's a hospital down the road'. Before promising us a refund they did a room check and went completely off at us for touching the bed (pulling back a corner of the covers to check for any stains such as on the floor!!) and accused us of using the bathroom even though the seat was up when we came in. The little blond gremlin of a manager turned into an absolute b**** and said we would get no refund because we touched the bed. After a huge argument and over an HOUR later we managed to get our money back minus some ridiculous reservation fee despite only being in the room for 30 seconds and we did not reserve in advance. The management are absolute morons - when refunding us seemed unable cope with even the most basic mathematics, in fact we calculated our own refund after they tried to charge tax for our non-existent stay. Then, to top it off, they accused us of stealing money they had left on the counter. We told them to check the security cameras, which they eventually did but not before stating they we were 'con artists' and didn't even apologize when the security cameras showed THEY had simply misplaced the money on the desk below. Amoebas are more intelligent than the management at this hotel and far less rude! NEVER EVER GO THERE!!
- Official Description (provided by the hotel):
- Great people. Nice rooms. Affordable rates. We offer rooms with 1 queen size bed or 2 double size beds. Close to many attractions and shopping centers. Our indoor water park is a family favorite, also available for birthday parties, with water slides, and hot tubs, and sauna. Our cafe/restaurant is great for coffee, or a completely delicious dinner. Also, the bar and lounge offer great entertainment. We look forward to seeing you ! ... more less
- Reservation Options:
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- Also Known As:
- Thriftlodge Winnipeg Hotel Winnipeg
- Winnipeg Thrift Lodge
- Thrift Lodge Winnipeg