I have stayed at the Victoria Inn Winnipeg on a regular basis for more years than I want to admit to!! The stays there have always been great, the facilities are highly acceptable and the staff are second to none.More
- Free Wifi
- Free Parking
I have stayed at the Victoria Inn Winnipeg on a regular basis for more years than I want to admit to!! The stays there have always been great, the facilities are highly acceptable and the staff are second to none.MoreShow less
Thank you for your review we appreciate your loyalty to our hotel. I hope that you have signed up for our rewards card.
We were in the city for a conference being held at the Victoria Inn. I originally booked through central reservations and was assisted by a woman who had no idea about customer service and continued to mess up my reservations. I called the hotel directly and spoke to the manager who went above and beyond to ensure that I was satisfied.( note to anyone booking Call the Hotel Directly). Once we arrived we were assisted immediately by pleasent staff, the hotel was very clean and all employees were helpful and polite. We had a suite and it was wonderful, very spacious and clean. The rooms used for the actual conferences were good although the sound barrier in some.....not so good. All in all we had an enjoyable experience and look forward to staying there again.
Thank you for your comments. We certainly like to have our guests review our hotel. We are glad that the staff you met at the hotel was of the best quality service. I know that not all of them started out that way. We do have new staff and training them to become the best at their service is a skill that can only be practiced on the guests. I am sure that they reservation agent you spoke with has improved her knowledge and skills to best serve our client’s needs. Thank you for your patients and your call back you speak to a manager.
We reserved for one night at the Victoria Inn because we were arriving in Winnipeg very late at night and wanted to make our lives a little easier before heading out for a very busy travel day. The flight came in just after midnight, as planned, and after we got our luggage we went to the courtesy phone to call for the shuttle. We were told, rather abruptly, that the shuttle was not available because it was taking someone home. When I asked how long we would have to wait I was simply told that I should find my own way to the hotel. It was not a great start to our visit.
After the short taxi ride the check-in was fast and uneventful. The room was clean and average - two nice beds, a fridge, coffee-maker, and all the usual facilities. When we settled in we then discovered that our neighbours were having a very excited conversation, and we could hear every word. We eventually found the controls for the fan and turn it on full in order to create some white noise, only to discover that it sounded like a small aircraft engine. In short, it was not a good night for sleeping.
My overall impression of the hotel was that it was pleasant and above average. The staff at the front desk in the morning were wonderful, and we were able to get the shower back to the airport in the morning. We did not have the time to try out the pool or any of the other facilitites.
Dear Guest, We will be addressing our staff member immediately on your shuttle request. Yes sometimes our shuttle will provide assistance to people outside of our immediate area. However, they should have recommended that you take a taxi and it should have been on us because our shuttle was gone for an extended period. I am sorry.
Thank you for providing your feedback we appreciate it.
For the past 3 birthdays, my daughter has asked to hold them at the Victoria Inn.. and for good reason! The price of a pool side room is very reasonable and the pool area is accomodating to all age groups. We had children as young as a couple months to 10 years old and everyone had a great time. My favourite feature of the pool area is a toss up between the water slide having its one lane at the bottom rather then ending up in the pool (prevening unsuspecting people at the bottom from getting hurt by sliders) and the gradual decline into the deeper end with the slides that will accomodate for smaller people.
This year we noticed a difference in the bed (had been updated), the linens and all the rooms had flat screen tvs (I realize that this is considered the "norm now .. but I'm surprised to still find tube tvs elsewhere). The mattress was very soft and quite comfortable to sleep on.
We enjoyed breakfast in the morning at the restaurant and the staff working were quite friendly. We were seen in a timely manner and the breakfast was delicious! The kitchen makes an amazing eggs benedict..
The most important part of this trip was that our daughter had a great time.. she loves having her birthdays at The Victoria Inn and it will continue to be a tradition to follow for years to come!
Thank you, for providing us feedback on your stay. We welcome all guest feedback and provide that information to our staff so we can always improve. One level of guest expectation always leads to the next and we want to be there before you expect it.
I recently attended a conference at the hotel and found it exceptional. The breakout rooms, were a comfortable size, that allowed you to easily hear the speakers and to interact with the group. The main room was setup beautifully and the serving staff were incredible. This was a great location for the conference and made it easy for us out of town guests!!!
We are the largest convention hotel in Winnipeg. We pride ourselves on the highest quality of execution and our facility for Planners and attendees alike. Thank you for your comments we appreciate your review.
My wife and I spent 4 nights at the Victoria Inn. The affordable room was very clean and comfortable. The staff was particularly firendly and helpful. The hotel is very close to the new airport and was not far from the Polo Park Shopping Centre. The food in the restaurant was good and the service was excellent. Lots of other restaurants in the area to choose from as well.Although the hotel was very busy but it was not a problem. I used the small but adequate business centre and found it very convenient. There is plenty of parking here as well.
The best and most memorable part of our stay was the fact that our daughter was married in the hotel. The Victoria Inn did a great job of hosting this event. They went out of their way to make everyone feel welcome. Thank you Victoria Inn Staff!
Thank you for your review and your business. This is why we come to work every day. In what other business do you have the opportunity of touching so many people with lifetime memories? We thank you and your daughter for allowing us to share your magical day.