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“Pure Crystal ...stayed 5 times now”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Poole, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pure Crystal ...stayed 5 times now”
Reviewed 29 April 2012

I love this hotel...that's not to say that it's perfect as there is always room for improvement but the fact that I've stayed there on each of my last five ski holiday's to Whistler speaks volumes. The front desk service is exceptional ...when in Dec 2010 my friend and I were 'stuck' in Whistler due to snow closing Heathrow ( i know..) the girls on the desk managed to find us 3 different rooms to stay in for the extra 3 nights which was no mean feat as it was just before Christmas and ensured that our baggage was moved seemlessly each day while we grabbed a few extra turns on the slopes.The cleaning staff do a good job and are always friendly and accommodating too.

Room Tip: The deluxe/executive rooms are large and very comfortable and well worth the extra few metres walk t...
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  • Stayed December 2011, travelled with friends
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Helpful?
Thank Cocobolomike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (343)
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English first
Victoria, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2012

Crystal Lodge Hotel is a great place to stay while at Whistler. Just steps from the gondolas and good restaurants. It wold be nice if they supplied a daily newspapers. Even lesser hotels do that. They had 3 in the lobby for guests. One had to get dressed EARLY and go to the lobby to get one. Other than that it was great.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 1 May 2012
Gloria, thank you for your recent review of the Crystal Lodge. Your newspaper comment is valid and would suggest that during future stays asking reception at check-in and they would be pleased to have a paper delivered to your room the following morning. We have found that the majority of newspapers are not read when delivered to each guest room thus have made a conscious decision to have complimentary pipers available in the lobby or by special request only.

Kind regards,

Ian Lowe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 April 2012

We fancied a long weekend at Whistler and just booked the Crystal through Expedia. It's in a great location right in the village centre and close enough to fall into the gondola on a morning. On the notes there was a hypoallergenic linen option so we ticked it not really expecting anything. How wrong could we be!
We arrived on Thursday evening. Our skis, poles and snow board were taken away and we were told to park our car and our skis and board would be in the storage room and poles in our bedroom. Super service to start with. The room was fantastic. Split level, home from home, super clean and a great size with our poles in there waiting for us. Even though the room looked out on to one of the main streets in the village and the Telus festival was on it was pretty quiet in there. We met the lady who was cleaning our room in the morning. She checked with us as to what I was allergic to, explained what changes had been made to the room and we talked over the heating and air conditioning. She was just wonderful. Superb service.
Coming off the slopes we were met by just awesome members of staff who took our skis/board from us and put them safe into the storage room and who were then there to meet us again in the morning with our skis/board again.
The pool was freezing and the hot tub so full of people so we headed to the sauna. Great place to sweat and rest after a full day. Booking with the Crystal you also get discounts with loads of local restaurants and stores including 10% off in Quicksilver making it rude really not to go shopping.
We stayed at the Crystal 10 years ago. It is the first place we stayed in in Whistler and from now on it will be the only place we stay in in Whistler.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bigbluesquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 1 May 2012
Thank you very much for your glowing review of the Crystal Lodge & Suites. I am so pleased that we were able to exceed your service expectations. We try our best to tailor our services to the Whistler traveler and pleased that you have recognized this. We will be sure to share your comments with our entire team.

Kind regards,
Ian Lowe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
1 review
Reviewed 24 April 2012

As mentioned by many, the location makes this place absolutely perfect, however that's not the only good thing about Crystal Lodge!! The front desk service cannot be more helpful and the cleaning service is great. It is literally a 2 minute walk from the hotel to either the Whistler or Blackcomb gondolas so you can wake up and be on the mountain less than half hour later. It's awesome to be right in WhistlerVillage in the middle of everything also - all the great bars restaurants and shops are just steps away. No planning is needed because you can always run back to the room if necessary to drop off a shopping bag, get a heavier jacket, or grab something you forgot. We loved our trip to Whistler and loved staying at the Crystal Lodge, I would stay at this place the next time I go without question!!

Room Tip: If you want to go to bed early try to get a room on the outside of the hotel (not facing the village...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 25 April 2012
Erica, thank you very much for your recent review of the Crystal Lodge. We are pleased that our convenient location and friendly staff added to what sounds like a fantastic trip to Whistler. We look forward to your next visit with us.

Regards,

Ian Lowe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price range (per night): ₹ 6,153 - ₹ 18,507
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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