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“Best Ever Ski Holiday” 5 of 5 bubbles
Review of Fairmont Chateau Whistler Resort

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Fairmont Chateau Whistler Resort
Ranked #6 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersGold level
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3,149 reviews from our community

Traveller rating
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    668
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    50
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
Level Contributor
250 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

Love the location!!! It is a ski in and out hotel, can't be more convenient than this for a family with small kids. I have 2 small kids, I just drop them off at the ski camp and daycare which are next to each other in the same building next to the blackcomb lift which is right outside the back of the hotel. The hotel backside has a ski equipment drop off service so you don't even have to drag anything anywhere close to your room. It takes me very little time to get ready in the morning with the 5 and 2 yrs and ourselves before hopping on to the lift. The pool and hottubs are great for after ski relaxing which we used daily to the delight of our kids. Breakfast in the hotel flower restaurant is excellent!! And the hotel shuttle takes you to the village every 10 mins so you don't miss all the restaurants and shopping.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank victoriaxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauWhistler, Manager at Fairmont Chateau Whistler Resort, responded to this review, 13 April 2012
Dear Guest,

We were thrilled to read how much you and your children enjoyed your recent vacation with us. Thank you for taking the time to share your experience on Trip Advisor. We hope to have the pleasure of welcoming you back again soon.

Sincerely,

The Fairmont Chateau Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fernie, Canada
Level Contributor
178 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 12 April 2012

For the past week we have stayed in 3 hotels and now have come to our 4th. 3 of the 4 hotels have been Fairmount hotels and the other two so surpass the whistler chateau in several ways. First of all, the greeting at the front desk was very perfunctory and when our reservation was not found on the system we had to produce our confirmation and then everything had to be reentered. Service has been mediocre and the staff doesn't seem to care. We have been in the lounge twice and have been ignored both times. We are staying on club level and our room is supposed to receive turn down service but that did not happen. Dinner was fine but again service was slow even though the dining room was not crowded. After experiencing the service at the pacific rim hotel for the past two nights we can make a good comparison and the chateau is nowhere in the same league when it comes to service and hospitality.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank AmalfiRegina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChateauWhistler, Manager at Fairmont Chateau Whistler Resort, responded to this review, 13 April 2012
Dear Guest,

We were very disappointed to read that your stay fell short of your expectations. The level of service that you describe is certainly not indicative of the warm hospitality we pride ourselves on delivering at The Fairmont Chateau Whistler. We would encourage you to contact our Front Office Management team at cwrfoleaders@fairmont.com to discuss your stay in greater detail. We hope to have the opportunity to restore your faith in our hotel.

Sincerely,

The Fairmont Chateau Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

We booked a last minute stay at Chateau Whistler over Easter Weekend (April 7). We had a room with two queen size beds on the third floor (on the side away from the pool). The room was very nicely decorated and very comfortable for our family of 4. It was very quiet on this side. Some of the extras we didn’t expect included
• Coffee maker with free coffee (at least 4 packs) with creamers in fridge.
• Kettle and tea bags.
• Small fridge to store our own drinks/food.
• Spacious bathroom with tub and shower separate. We used the tub to hang up bathing suits.
• Enough table space for 4 of us to eat in our room.
We used the hot tub and pool after skiing. It was great. They have indoor and outdoor pools and hot tubs, but we used the outdoor one as it was a nice day. We also saw a nice exercise room but did not use this.

Room Tip: Request a room away from the pool if you would like some quiet.
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pooky29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

So the hotel is good, the food good, the breakfast great the location fab!. The problem...everything is dated and it's rather old in side

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kishkhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Chateau Whistler Resort

Property: Fairmont Chateau Whistler Resort
Address: 4599 Chateau Boulevard, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Whistler
#2 Ski-In / Ski-Out Hotel in Whistler
#3 Family Hotel in Whistler
#4 Spa Hotel in Whistler
#4 Top resorts Hotel in Whistler
#5 Luxury Hotel in Whistler
#8 Romantic Hotel in Whistler
Price range (per night): ₹ 13,693 - ₹ 37,363
Hotel Class:4.5 star — Fairmont Chateau Whistler Resort 4.5*
Number of rooms: 539
Official Description (provided by the hotel):
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more   less 
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Also Known As:
Fairmont Chateau Whistler Hotel Whistler
Fairmont Whistler
Whistler Fairmont

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