Package or no package, this place is expensive. That said, a lot of work (and money) has been invested in this spa resort. Great idea. Great property. A little more attention to the guest services needs to be done now. Okay, the negative first: signage, signage, signage. If not for my husband giving me instructions (after he had made all of the same mistakes), I might never have found it! The sign to enter the property says "Predator Ridge". The only indication Sparkling Hills is also there, is a small "crystal" swoosh-like display that I only noticed the next day when someone pointed it out. Once you leave the highway, the signs are few and you are on a rural road to nowhere. When driving through the housing development of Predator Ridge, there are very sporadic, small signs indicating Sparkling Hills Resort. One or two at the most. There is no sign at the road you actually have to turn right on, until AFTER you have guessed you turn right. An easy fix...customer service. I needed the massage I booked after getting there, I was so irritated!
The restaurant (PeakFine) is a HUGE disappointment. As expensive as a high end Vancouver restaurant, the menu and food mediocre at best. I tell you no lie, the parmesan cheese in my potato gratin was moldy! We thought it was made with blue or stilton cheese, when the server asked the chef, she told us it was parmesan cheese...meaning, it was moldy. We commented on this. Our entree was not discounted, nor was there any other accommodation offered, like a dessert. Know that your choices of going anywhere else for food are a 20-45 minute drive away. The only other eatery on the property (Barrique & Java) is cheaper and excellent by the way, but stops serving entrees at 8pm. Only soup, sandwiches and baked goods available after 8pm. All that said, the included buffet breakfast at PeakFine is outstanding with very attentive staff, despite being very busy.
So the positive. I had a good experience with my treatments (massage and facial). Experienced, friendly staff. My facial with "Denise" was a hilite. The spa itself is excellent. It is co-ed, the steam, saunas, showers, pools, jacuzzi, fitness room, Serenity (quiet) room, Tea Room...all impeccably clean, well laid out, well serviced with water to drink everywhere. Good customer service throughout. Note: European style (read: naked) steam room from 9-10pm for those interested. And lastly, nice touch with the bottle of water in the car when valet brings your car when checking out.
This property is well thought out between the spa, baths, pools and many trails that can be hiked. Lots of privacy in the rooms whether looking over the lake or the hills. It seems all rooms have a view. The rooms have interesting lay-outs, are very clean, have luxourious beds and of course...lots of crystals under lighting. They are very nice. You need a minimum of 2 nights, 3 if you want to take advantage of the trails or golf. Bring your own charcuterie and wine for your room if possible. Room service is limited, very expensive and there is a $10.00 charge for "delivery".
This resort is almost there in my view, but more effort needs to be put into customer service. Oh ya, and if you do a wine tour, don't book a spa appointment afterwards. I am NOT complaining about this...but we did not get back in time.
- Official Description (provided by the hotel):
- Over 3.5 million crystals infused within this modern oasis – a most remarkable hotel and wellness centre with European-inspired design elegance. Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan, your personal journey to whole body health and wellness begins at our standout among British Columbia resorts. Wellness Packages at KurSpa Sparkling Hill’s reputation as an internationally-renowned wellness center and health retreat is unparalleled. What better way to spark your journey towards a new you than our Wellness Packages, providing savings on spa and wellness treatments at KurSpa. Learn more about our Weeklong Wellness Packages. Also be sure to explore our fitness classes and meditation workshops to promote well-being in mind, body and spirit. KurSpa: A Holistic Health Spa The heart of our Lake Okanagan resort is KurSpa, our 40,000 square foot European-inspired spa, clinic, and wellness center. It is the largest spa in Canada and shines brightly as a worldwide wellness destination. Relax, renew, and revitalize at KurSpa's seven unique aromatherapy, steam, and sauna rooms. Swim in Kurspa's serenity pool featuring underwater music and a Swarovski crystal night sky. Choose from over 100 transformative spa treatments and therapies to detoxify the body and promote optimum health. Consult with our professional team including our naturopathic physician, psychiatrist, massage providers and kinesiologists and view their renowned clinic services. Enhance your relationships with the help of our SHaRP program, which can range from romantic to work relationships. Schedule yourself a mini silent retreat in our Serenity Room. Or, experience the first European Cryo Cold Chamber (-110°C) in North America, our signature KurSpa treatment. Our Luxurious British Columbia Resort Take in the stunning beauty of the Okanagan Valley from our BC resort’s luxury guest rooms and penthouses, which feature sweeping lake and mountain views and operable floor to ceiling glass window walls that can be opened to instantly transform your room into an outdoor oasis. Swarovski crystals illuminate fireplaces, fixtures and ceilings, lending a luminous and luxurious ambience to every space. Fresh Fine Dining Sparkling Hill Resort is also home to the best fine dining destinations in Vernon, BC. PeakFine, our signature restaurant, serves a menu emphasizing the freshest and finest ingredients the Okanagan Valley has to offer. Known as the "Napa of the North" the region's spectacular wines are on offer at PeakFine and Barrique & Java, our more casual wine, tapas, and coffee bar. Stunning Swarovski crystal chandeliers and accents imbue our dining spaces with glamour and elegance, and those seeking an elegantly rustic setting for private dining or special events will find it in Gernots. Discover Sparkling Hill Recognized as a trendsetter in healthy living and wellness hospitality, our Okanagan Lake resort is a distinctive destination for the modern sophisticated traveler. Whether planning a couple's escape, corporate wellness retreat, or incentive travel, our British Columbia resort delivers an unforgettable blend of relaxation, restoration, and wellness. Please explore our website; we look forward to welcoming you to Sparkling Hill Resort on your personal journey to whole body health and wellness. ... more less
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- Also Known As:
- Sparkling Hill Hotel Vernon