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Reviews (2,032)
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All reviewssparkling hillinfinity pooltea roomcold saunaspa servicesswarovski crystalssteam rooms and saunaspeakfine restaurantvalet parkinglake viewfloor to ceiling windowscouples massagespa areapeak fine restaurantcrystal fireplacespa experiencesmoked salmon
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Reviewed 28 March 2012

My girlfriends and I were excited for a girls weekend away in a resort filled with Swarovski crystals and 7 different steam and sauna rooms. We left disappointed. We would not come back here as there are much better quality resorts around BC and AB for the price.

The main Swarovski areas are the chandeliers in the lobby. There is a small Swarovski panel and structure in each room. There are no Swarovski in the hallway or lounging areas.

We checked in around 11pm and were greeted by two very snobby men. They were grouchy and did not want to answer our questions such as, what can we use these fun fit vouchers for? The gentleman told us to ask the spa receptionist in the morning. When we said we didn't want to miss scheduled classes, the gentleman said there were no classes at the spa. In fact, the vouchers are for scheduled classes which occur only once during the day, such as, yoga, aquafit, meditation, and trails. You will receive these vouchers if you stay at least 2 nights.

One room had 3 girls so we asked for one more set of towels and when we opened the door to receive the towels, the gentleman shoved the towels at us and stalked off. He did not respond to our friendly hi and thank you. When we went to ask for our car (all valet service), he barked, what do you want now? Our car would be nice since there was nothing to do at the resort after 10pm.

The morning buffet was yummy, filled with fresh fruit, warm pastries, oatmeal, sausages, scrambled eggs, pancakes, smoked salmon, and cheese and meat platter. The service in the PeakFine varies. The service was lacking on Saturday morning as no one came to offer us coffee or tea and the service was terrific Sunday morning.

The rooms were reasonably clean with a few dusty areas. The memory foam mattresses were amazing! We had rooms facing the mountains and the view was gorgeous. Unfortunately rooms facing the mountains also meant facing the walking trails and the parking lot so we had to close all the curtains when we were showering (shower doors are glass with no frosting and directly faces the windows). I also soaked in the bathtub right next to the window wearing my bikini so if you're a couple wishing to use the double person bathtub without a suit, you may wish to upgrade for rooms facing the lake.

The steam and saunas were very relaxing. The ice room was consistently out of crushed ice so we did not have a chance for an "ice scrub". The people working in these areas were very friendly, helpful and enthusiastic; they brought us on tours voluntarily! The hours of operation are 2 - 10pm. I would have preferred an earlier opening hour.

The infinity pool is a little dirty but overlooks the lake and mountain so the view was absolutely gorgeous. The glass fence surrounding the pool and the windows in the saunas are all quite dirty though. This takes away from the view. We had a nice discussion with a couple from Italy thinking the exact same thing :)

There is nothing to do in Vernon. Perhaps two pubs were open on a Saturday night with most kitchens closing at 8pm.

Overall, we enjoyed the saunas, steam rooms, and the mattresses. The service was poor and the windows, ledges and certain areas were dirty.

We keep hearing world class resort, but I have stayed at many resorts and this one is second class. Google "hot springs" BC and AB and you will find better places to go.

As a side note - I left my charger in my room Sunday morning, called Sunday night and just received notice (after I called for the 5th time) that they found my charger. Apparently house keeping brings up lost and found items once every 3-4 days and the resort cannot ask house keeping directly to check rooms for lost items. For a world class resort I would expect more reliable service.

Room Tip: We were on the first floor (lobby is floor 0) and noise was reasonable. We could hear people talking in the hallway, but other than that, no other major disturbances. Rooms with triple of the same digits faced both the water and the mountains :)
  • Stayed: March 2012, travelled with friends
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5  Thank Serafinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

This is a beautiful spa hotel billed as a "wellness retreat". We stayed there with our grandchildren so were not able to partake in some of the adult only offerings. The children were not allowed to use any of the pools. We booked the "good neighbours" package for Alberta and BC residents. It was an incredible buy considering it included an excellent buffet breakfast. We would consider going back on our own or I would book a ladies get away there. Every room is the same and all have huge lovely windows and crystals everywhere. The spa facilities are excellent. We used the hotel as a base for skiing at Silver Star. At the price we paid, there is nothing comparable in Vernon.

Room Tip: ALl rooms are lovely.
  • Stayed: March 2012, travelled with family
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Thank barb_ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

Spent the weekend with my partner and it was absolutely spectacular. The room was beautiful, the staff incredibly friendly and helpful, and the spa and steam room completely melted away any stress I carried in there. The restaurant offered an excellent array of food and everything was absolutely delicious. I would return in a heartbeat!

Room Tip: Get there as early as possible to enjoy the steam rooms and saunas as they do not open until 3 hours after check out time. Beware that you can see about 3 feet past the windows into the rooms from the pools and parking lot...the lakeview rooms definitely provide more privacy in this regard.
  • Stayed: March 2012, travelled as a couple
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1  Thank Jessa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

I have stayed here twice now and absolutely love it! The rooms are stunning, whether mountain or lake view. The spa is gorgeous, and the saunas, streamrooms and pools are all excellent as well! It's a great place to stay for a quiet relaxing night!

  • Stayed: March 2012
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Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

wow ...so not what I expected. The 'crystal' image is somewhat lame...just mostly the chandeliers...and crystal strips taped everywhere??? The whole place seems like its not completed yet(building) there's no WOW factor..it is so boring and plain...everywhere you go. They only have one restaurant and a coffee shop. The service for dinner is somewhat lacking when you have a big party...you put in room with no lakeview and service is minimal...you get to drink water for 20 min before anything. The rooms are somewhat decent, yet the layout is horrible as we were on the 'country view' side which included a view of the parking lot as well as the walking trails...so don't think about a bath as every person outside will see you in the room?? will never return or recommend as the price is so expensive for what you get...it's a joke!!!No upgrade was ever offered prior to our arrival and also noticed that most of their crystal chandeliers have webs in them as the dusting of the crystals looks like it's never been done-gross!!!! I'll save my money and time for other resorts/hotels that actually appreciate their customers. You also have to have a GPS with you as it's not easy to find. Good luck everyone!!

Room Tip: yes stay far from the hotel..there's better in Kelowna with better options and better price!
  • Stayed: March 2012, travelled as a couple
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7  Thank traveltrio888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SparklingHillResort, Manager at Sparkling Hill Resort, responded to this reviewResponded 26 March 2012

Dear traveltrio888,

We are sorry to hear that your experience did not live up to your expectations. Sparkling Hill prides itself on being a premiere destination throughout the year. Providing exceptional service at a world class resort is a very important part of the Sparkling Hill experience and we would like to apologize for what seems to have been a lapse in our practices. Seeing that your ratings for Rooms, Cleanliness and Sleep Quality are favourable, hopefully this experience will not sour your impression of Sparkling Hill indefinitely. If you would like to connect with us further, please find us on Facebook and follow us on Twitter for the latest news from Sparkling Hill.

Sincerely,

Sparkling Hill Management

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