I cannot overstate how awesome the service from the front desk was - from reservation questions to check in / check out - super helpful friendly and professional
I cannot say same for housekeeping. Our room was clean - but it was their complete lack of concern for the customer. And their conversations with front desk (over radio and in person - yes we can hear you) flippant and dismissive of front desk folks who were simply trying to help customers. I hope management can help them understand that they really make an impact on guest / customer experience
Aside from that we enjoyed our stay and will be back. The location gives you easy access to ferries, parks and all the hot spots in Victoria.More
- Free Wifi
- Free parking
- Visit hotel website