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“helpful staff, awesome hot tub and pool” 5 of 5 bubbles
Review of Chateau Victoria Hotel and Suites

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Chateau Victoria Hotel and Suites
Ranked #16 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersSilver level
Vancouver
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“helpful staff, awesome hot tub and pool”
5 of 5 bubbles Reviewed 22 March 2012

Stayed on March 17th 2012. The hotel is located literally 3 min walk from the parliament and harbour. It's also very close to victoria bug zoo! which is definitely a place to go see if you want to be amazed and grossed out at the same time.
We went to the pool and hot tube, which was quite empty that day. The tub is nice and deep and lots of bubbles!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank ching_wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 23 March 2012
Dear ching_wa, Thank you for the wonderful review. I think I rode the elevator with you and the children on the way back to the room from the pool. I'm glad to see you had a great time in our city and in our hotel. I loved the fact you mention our staff in your title as many potential visitors scan the title for themes that match what they are looking for in a hotel. Location and hotel condition is nice but the real difference is the people and you made that clear. Thank you again.
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1,845 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nanaimo, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

We stayed at this hotel, in a one bedroom suite, for five nights during Spring Break with our 12 and 14 year-old children. This hotel is situated right downtown Victoria. You can park your vehicle and walk everywhere (and yes, the parking is free). We had stayed in this hotel a number of years ago and were pleasantly surprised by all the upgrades that they have done. The room now has a mini kitchen area (microwave, mini fridge, counter, cupboards, dishes and cutlery for two, coffee maker, kettle). We were able to prepare and serve simple meals which is a huge cost saving. The suite also has two large flat screen T.V's.

The suite had a separate bedroom with a queen bed, dresser, T.V. and air conditioner. The living room area has the above mentioned kitchen area, a small table and two chairs, a couch, a comfy chair, a desk and desk chair, and a queen bed. Off the living room area is a deck overlooking the city. We could see the parliament buildings from our balcony.

The staff were very friendly and helpful. The housekeeping staff were efficient and we really appreciated getting a new package of coffee every day for our coffee maker.

The hotel is one block from a 7-Eleven, about two blocks from the Spaghetti Factory (great restaurant for families), two blocks from The Empress Hotel and three blocks from Government Street (where all the cute little shops are).

We have stayed in other hotels in Victoria but this hotel surpasses all others. The quality and value it provides is unbeatable.

Room Tip: If you are choosing a one bedroom suite, be aware that there are five different room configurations...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jeannine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 23 March 2012
We love your endorsement Jeannine C. I know searching for family friendly accommodation can be a challenge and I think your story might help new visitors who don't know our independent hotel. I am glad our improvements are being recognized and used. These reviews are great for keeping us on track for future improvements. Stay tune for plans on our new lobby and future room upgrades. Thank you for taking the time to report and we look forward to your return.
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Sydney Inner West
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 17 March 2012

Going back a few years I stayed at the Chateau Victoria on a trip with Evergreen Tours. At the start of my trip we stayed in Vancouver, travelled on the Rocky Mountaineer, back to Whistler down the coast and across on the ferry to Vancouver Island & somewhere along the way we lost our passports. I informed reception because I wanted to give them a "heads up" that there would be a few calls on our room bill because we wuld be calling the Consulate & the hotels we had stayed in along the way. The receptionist on duty immediatly took ownership of our problem & starting calling hotels for us, then the Manager came out of her office, took us in there for some privacy & continued to contact the other hotels for us. They organised a bus to take us to the local Police station to report the loss of the passports for our travel insurance. While at the Police Station they managed to track down our passports, organised for them to be sent by taxi to the local heliport & flow over to us in less then 2 hours & all it cost me was the taxi fare.
After all that I left a great wrap on thier customer service card for the extra attention & I then got a thank you letter & card from their head office management as a follw up too. What a great team!

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karendirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 20 March 2012
Dear Karendirk,
Thanks so much for the wonderful story. I just traveled in February to Las Vegas where my parents lost their passports too and could not leave the country. Rather stressful time for all involved so I am glad we helped ease the stress and very happy your story had a great ending. Perhaps you will return one day. We would certainly welcome that and Evergreen is still a valued partner.
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comox valley, bc
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

Everyone was very friendly and professional at the front desk, and even the room cleaners would always say hello, and did you need anything, more coffee?, etc. It has a comfortable lobby and Clive's is a fantastic lounge to hang out with and have a bite to eat and drink. i enjoyed to pool area and workout room. I would stay here again!

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EatWell2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 14 March 2012
Dear Falkors,
Thank you for the great feedback. I love sharing these with our people as it seems to encourage us all to want to do better. We look forward to your return.
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Duncan, Canada
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

This visit was at least my third in the past couple of years, but I've just booked my next two stays. Price, location, Clive's and Vista18....and terrific service. Can't think why I ever stayed anywhere else, now....

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ReadLisaRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpaul1202, Director of Sales at Chateau Victoria Hotel and Suites, responded to this review, 14 March 2012
dear ReadLisaRead, Thank you for your concise review. People tend to read the shorter reviews and scan the longer ones. I am so glad we hit the mark with our hotel, bar and restaurant. Looking forward to visit # 4.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Victoria Hotel and Suites

Property: Chateau Victoria Hotel and Suites
Address: Chateau Victoria 740 Burdett Ave | BC, Victoria, British Columbia V8W 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Victoria
#16 Business Hotel in Victoria
#18 Romantic Hotel in Victoria
#19 Family Hotel in Victoria
Price range (per night): ₹ 6,766 - ₹ 12,814
Hotel Class:3 star — Chateau Victoria Hotel and Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover Victoria at its finest through an authentic local experience in the heart of downtown, steps from the Inner Harbour. With deeply entrenched roots in the local community and a strong sense of environmental responsibility, we strive to share all that makes Victoria special with each and every guest. Our owner, Mr. Clive Piercy, has a long history on Vancouver Island that began when his grandfather started J. Piercy & Co. back in the mid-1800s. To this day, we remain true to those origins in all that we do - from supporting local farmers to sponsoring local events. Our rooftop grill has been voted in the top ten restaurants with a view in BC, and our cocktail lounge off the lobby has been named one of the top ten hotel bars in the world three times. Experience the best of Victoria through a truly local hotel. ... more   less 
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Also Known As:
Chateau Victoria Hotel Victoria
Chateau Hotel Victoria

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