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All reviews double tree warm cookies great location valet parking king suite breakfast buffet parliament building walking distance valet service front desk staff inner harbor excellent hotel a great stay the royal bc museum heart of downtown comfortable rooms central location
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Reviewed 11 October 2018

We walked in looking for a last minute room for our last night in Victoria. We chose this hotel because of it's great location, and inviting look. Luckily, they had what we were hoping for available and gave us a great rate - King with a view. It was amazing. The bed was so comfy, the pillows so perfect. The shower was fantastic. The view was amazing. Best sleep of our whole trip. The next day we had an excursion booked, and they let us keep our vehicle with our belongings in their locked garage until it was over later that afternoon. The desk staff were extremely friendly, especially the girl who checked us in (around 3pm on October 8/18). She really made us feel welcome. And the warm, melt in your mouth, delicious cookie that I enjoyed during our check-in process was a priceless touch :)

Room Tip: great location.
  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 5 weeks ago

Dear Erin M,

Thank you for your outstanding review! I couldn't have put it better myself. We are very proud of our hotel, associates and the experience we provide. I am so happy to see you were able to enjoy all that our hotel has to offer! I have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. We look forward to welcoming you again if you ever find yourself back in beautiful Victoria BC. The warm chocolate chip and walnut cookies will be ready and waiting for you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

It's ideally located in Victoria, near the harbor and other attractions. The staff is ALWAYS friendly and helpful. It's also pet friendly and our dog has a great time as well. Would recommend it to anyone looking for a hotel in Victoria.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank yumip678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 11 October 2018

Dear yumip678,

Thank you so much for your wonderful review of your stay. We were absolutely thrilled to be able to welcome you and your furry companion during your trip to Victoria. We like to treat all our guests like royalty whether arriving on two legs or four. We are so happy you enjoyed your time here with us and we look forward to welcoming you on your next visit to beautiful Victoria BC.

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Reviewed 7 October 2018

The room was modern, CLEAN, comfortable. The room was a bit small by U.S. standards, but for short stays works alright. Personnel were courteous and helpful. The lobby could use an upgrade. It was clean, but dated and segmented making it a bit smallish. Still, all in all, nice!

Room Tip: As with all public personnel, treat everyone with respect...goes a long way!
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 9 October 2018

Dear Thomas D,

Thank you for taking the time to share your valuable feedback with us. We are glad to hear that you were completely satisfied with all the facilities and services in the hotel. Your kind review is the motivating factor we need to continually improve and enhance our high standards of service. We look forward to welcoming you again if you ever find yourself back in beautiful Victoria BC.

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Reviewed 5 October 2018

Very nice stay. It was walking distance to shopping and great restaurants. There were several restaurants right next door to the hotel. Helpful, friendly staff and clean, comfy rooms. I will stay there again.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank rarero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 8 October 2018

Dear rarero,

Thank you so much for your wonderful feedback. We are so happy to hear you enjoyed your stay at our hotel. Thank you for your kind words about our team members, we are so lucky to be comprised of such a dedicated, professional and hardworking team! We look forward to welcoming you back on your next trip to beautiful Victoria BC.

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Reviewed 3 October 2018

My wife and I stayed at this property for two nights during a Vancouver area vacation. It is located within walking distance of some of the major attractions of the city, including the Empress Hotel, the Inner Harbour, Parliament, and Fisherman's Wharf. Our room was clean but very small. The bathroom was TINY. There is no parking available at the hotel other than valet.

Room Tip: Ask for a room with a view of the Inner Harbor
  • Stayed: September 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank btadams53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristinaSDblTree, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Victoria, responded to this reviewResponded 5 October 2018

Dear btadams53,

Thank you so much for taking the time to share your experience. I am happy to read you enjoyed our convenient location right next to all of the downtown attractions. Your kind review is the motivating factor we need to continually improve and enhance our high standards of service. We look forward to welcoming you again if you ever find yourself back in beautiful Victoria BC.

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