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“Great View and Value, slow internet” 4 of 5 bubbles
Review of BEST WESTERN Plus Inner Harbour

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BEST WESTERN Plus Inner Harbour
Ranked #8 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
Dallas, Texas
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great View and Value, slow internet”
4 of 5 bubbles Reviewed 29 June 2012

We stayed in a harbor view room for 4 nights in June. The entire staff especially housekeeping was very helpful and friendly, the room was extremely clean and the view from the room & balcony was fantastic with great view of the Cohu ferry terminal. As numerous reviewers have noted, reserve a room on floors 5, 6 or 7 or the penthouse for a great view of the harbor. Our room had a full-equipped, small kitchen with a table overlooking the harbor. If you’re only staying a couple of nights, they charge $15 to open the cabinets with dinnerware and cooking utensils but if you’re staying longer they don’t charge the fee. Wired internet is provided via a power outlet modem which can be moved to any outlet but the speed is very slow in the evening. If you’re planning to watch CNBC or Bloomberg TV on the internet, forget it. We traveled to Whistler after leaving Victoria and realized that we didn’t have the cable to connect our video camera to the TV. Thanks to Jana at the Best Western Inner Harbor, our cable has been shipped to us.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fknight636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review, 4 July 2012
Thank you again for choosing our Inner Harbour hotel for your recent trip to Victoria. Our staff and I are here to ensure every guest has an excellent stay, and glad to hear that you were so well cared for by all the staff you met here. And thanks for recognizing Janna's efforts to swiftly return a "lost behind" item to you!

We are sorry that the internet was not fast enough for you during the evening hours, and appreciate the feedback. With the steady increase in mobile devices our guests arrive with, there are certainly peak times of activity. We do regularly test our high speed connectivity and have a further expansion happening in the next month to further enhance the free wi-fi service we offer our guests. And for guests arriving without mobile devices, we also offer a complimentary computer in the lobby with a dedicated hard wired internet connection and it's ultra fast.

Thanks again for all the comments & compliments!
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1,626 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (474)
Date | Rating
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English first
calgary
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 28 June 2012

I booked this hotel for my daughter and I for it's terrific location (we could walk everywhere within 10 minutes!) and it has huge balconies which I must have in a hotel room or I'm claustrophic. Another must have in a warmer climate (than Calgary!) is an outdoor pool which was also heated! The pool was the perfect temperature! Super, beautiful pool area and gardens - really well maintained! They had a terrific large indoor hot tub, steam room and sauna which we used everyday. Accessible to the pool area which was really appreciated. The rooms were spotlessly clean. Probably the cleanest I have ever encountered. The beds were soooo comfortable with four pillows on each bed and extra blankets and pillows in the closet. The kitchenette with microwave (for those leftovers you bring home from the restaurant for midnight snack) was a terrific bonus! The front desk staff were professional and knowledgeable on any question you had with convenient maps at the front desk that they would map out your route for you. Also, the front desk supplies complimentary razors, toothbrushes, shaving cream etc. in case you forgot to bring them. A very nice touch. The breakfast room had anything you could want, but unfortunately the eggs are kind of strange. Not sure how they cook them, plus being held in a chafing dish they end up over-cooking. Scrambled may hold better? Another plus, is coffee, tea and hot chocolate are available all day in the lobby. Again, another really nice touch! We really enjoyed our stay and would absolutely stay here again on future trips. You can always trust the Best Western name when looking for a place to stay.

Room Tip: I think all their rooms are equal but we paid an upgrade for a harbour view which really made our tr...
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank smilingcanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review, 4 July 2012
Thank you so much for staying with us, and for taking the time to share your experience. We are thrilled to hear how well our hotel and location suited your needs!

Our maintenance team does an amazing job caring for our private hotel gardens and I will be sure to pass along your compliments to them. The roses and hydrangeas are blooming now near the pool, and will only get showier as the summer heats up. And thank you as well for recognizing the efforts of our housekeeping team, who were so diligent in preparing and servicing your room and the hotel areas!

We are glad you were able to enjoy the many amenities and little surprises as part of your visit, and look forward to seeing you both when next in Victoria!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level Contributor
435 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 403 helpful votes
4 of 5 bubbles Reviewed 27 June 2012

The room was clean, comfortable and a pleasure to stay in. I was suprised to have a kitchenette. The breakfast that is included with your stay is adequate and of suitable quality. The excercise room is small, with three cardio machines just barely fitting in the room. I saw, but did not use, the out door pool. The location was perfect if you are visiting Victoria as a tourist, with the harbour only minutes away.
I would stay here again.

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wbsAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southern Oregon
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 June 2012

...
and some lovely surprises. I booked this property online, selected largely because of the Best Western connection. The hotel was easy to find from the ferry landing. It was close enough we could have easily reached it if we had been foot passengers. Although we arrived before the check in time, our room was ready. We were very pleasantly surprised to see the room. We had a balcony and a small efficiency kitchen - stove, microwave, small fridge, sink, table and chairs. A giant step above the usual coffee maker on the counter (although there was one of those, too).

The room had pillow-top mattresses (although the beds were a little too soft for me), and he pillows were overstuffed (a little too firm for me). Flat screen TV; a fan (adequate, since there is no air conditioning). Small. but adequate fitness room. The shuttle to the casino picked up passengers at the hotel across the street.

All in all, good value for traveling families. Would stay there again,.

Room Tip: A room with a small kitchen is a real plus.
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank teri1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medicine Hat, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

My cousin and I stayed here on our vacation this week. We loved the comfort of the room, the hotel's cleanliness, and the wonderful friendly staff. We'll be back.

Room Tip: There are ocean views on the rear of the building on higher floors.
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  • Stayed June 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maureen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at BEST WESTERN Plus Inner Harbour, responded to this review, 4 July 2012
Thank you for your review of our hotel. I am so glad to hear that you and your cousin enjoyed your visit with us. I have passed on your compliments to the entire team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Plus Inner Harbour

Property: BEST WESTERN Plus Inner Harbour
Address: 412 Quebec St, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Green Hotel in Victoria
#6 Business Hotel in Victoria
Price range (per night): ₹ 7,165 - ₹ 16,326
Hotel Class:2.5 star — BEST WESTERN Plus Inner Harbour 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western

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