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“Delayed at The Empress... and loving it”

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The Fairmont Empress
Ranked #21 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 April 2012

We took the Victoria Clipper up from Seattle in early March for what was supposed to be just an overnight stay at The Empress. We were able to check in early and were given a complimentary upgrade to a Deluxe Room. We found the place quite charming with an antique feel to it. After our return sailing was moved up and then cancelled due to weather, the Empress graciously worked with Clipper Vacations to extend our stay for three additional nights. I really can't think of a place I'd rather be stuck during a trip delay. The hotel staff was very professional and welcoming. We became affectionately known to some of them as their "Clipper Refugees". They took what could have been a rather stressful situation and made it so relaxing and enjoyable that we didn't want to leave when it came time for us to check out. The only hiccup we encountered was having to change rooms halfway through our stay (because renovation work being done on the hotel roof was keeping our little one up during the day), but they made it well worth our while, giving us a fabulous upgrade to a spacious Signature Room with a spectacular view of the inner harbor. We particularly liked the special attention they gave our kids, such as inviting them to choose a toy from a treasure chest at check-in, and the child size bathrobe they brought to the room for our son to use (without us ever asking). I can't say enough nice things about this hotel. We loved it and very much look forward to another visit.

Room Tip: Deluxe Rooms have more space than standard Harbor View Rooms
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  • Stayed: March 2012, travelled with family
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Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,003 - 3,007 of 3,890 reviews

Reviewed 23 April 2012

The Empress' location in Victoria could not be better, right downtown on the Harbour and across from the Legislature. The building is beautiful and the new wing fits in nicely with the older part. Service was mostly excellent throughout the hotel although breakfast service was hit and miss: first day was great ... second day, not so good. Rooms are clean, nicely equipped and functional although small, the bathroom was particularly cramped. Bed was very comfortable. Pool good for kids.

Room Tip: Many rooms are small with very cramped bathrooms. Ask for a room in the newer section if you want a...
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  • Stayed: March 2012, travelled with family
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1  Thank CafeBohemia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

Service was great as expected from any fairmont. The rooms were out of date which i understand is part of the theme but it needed some touch ups. The fan didn't work in our room, $30/night parking and no air conditioning. I used my complimentary upgrade and still didnt get a harbour view room.

  • Stayed: April 2012, travelled as a couple
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Thank jbarbs8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

We stayed at the Empress for 4 nights in February. The hotel is wonderful, great location, you can walk to alot of places in downtown Victoria.

Service is excellent, front desk check in was nice and quick and staff were always friendly. Valet staff were quick and very knowledgable, we took thier advise several times on attratctions and restraunts.

Our room was very comfortable, we did not have a view of the harbour, but the room was still really comfortable. The package we booked included breakfast and it was great. service in the dining room was excellent and the food was very tasty.

The pool and hottub were very relaxing after a long day walking around town.

we would certainly stay here again.

  • Stayed: February 2012, travelled as a couple
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Thank ladytonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

We had only planned on staying for 1 night but loved this Hotel so much,love Victoria and we stayed for a 2nd! Bedroom was luxurious, very well appointed, great toiletries and very quiet.The bathroom was a little small but very clean.The location is absolutely perfect with the most wonderful views of the harbour and so close to everything.
Overall very enjoyable stay - so much that we extended the trip for another night!

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank cassandra_lois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range: ₹ 13,939 - ₹ 28,008 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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