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“Love thieir sushi”
Review of Sushi Story

Sushi Story
Ranked #105 of 1,271 Restaurants in Victoria
Price range: US$ 4 - US$ 23
Restaurant details
Reviewed 10 July 2018

This restaurant is hidden away in a small parking lot, but well worth the visit if you like Sushi. It is also very family friendly and the service is great, I went there with my daughter and three-year-old granddaughter who likes sushi but struggles with using chopsticks, But this restaurant has the answer to that problem. They offer brightly coloured specially designed chopsticks for kids. She was delighted to get them and used them with no trouble at all. It was a thoughtful touch,

    • Value
    • Service
    • Food
1  Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 50 reviews

Reviewed 2 July 2018 via mobile

This is our absolute favourite place to get sushi in Victoria. We’ve tried so many different places and we’re happy we finally have one that consistently blows us away.
The sushi is so fresh, presentation beautiful, and the deep fried or saucy rolls are never greasy or soggy.
Every time we’ve been, the service has been above and beyond great; always super friendly and quick, no matter how busy it is.
Best sushi in Victoria (not to mention you get a free little appetizer)

2  Thank Lauren6192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

We visited a few sushi places in Victoria during our visit - but this one was disappointing. The service was slow and the food not that great. Comparatively speaking I found some of the lower rated places better. The flavours were not that fresh, nor flavourful. The Miso soup was so salty, we could not finish it. All over disappointing visit.

Thank Lynn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen S, Owner at Sushi Story, responded to this reviewResponded 5 June 2018

Dear Lynn,

Everyone here at Sushi Story team would like to express our sincerest apologies regarding the unsatisfying experience at our restaurant. On behalf of our team, I would like to apologize and acknowledge our mistakes and faults rather than making excuses.

As a restaurant where we value and pride ourselves on providing great quality of food and service, no matter whatsoever, it was our biggest mistake to make you feel neglected and poorly deserved. For the bad quality and flavor of food, there are no other words to say but that we are continuously trying to improve our menus to exceed our customers' expectations- another sincere apology from the bottom of my heart.

I also want to express our appreciation for bringing up this issue. It has been a powerful wake-up call and a great start for us to seek ways to improve our service. Thank you for your honest criticism and the time and effort to let us know.

If there are any other thoughts or aspects of our restaurant that would be better fixed, please contact us and we will try our best to resolve the issue and improve the experience of your next visit.

Sincerely,

Jiho S.
Sushi Story
sushistory.ca@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

I don't know what took us so long to get here! We had already eaten but decided to stop for a snack and had tempura and goyza... yum! The tempura was the best we've had in Victoria!!! Crispy and light - AND NOT GREASY! Looking forward to going back! Oh and the prices were AMAZING!

    • Value
    • Service
    • Food
Thank LadybugVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

I have been going to sushi story quite regularly since it opened.

I have never had a bad meal and have always had the best service.

Warm smiles await and amazing food. Very good quality rolls and the dinner boxes are plentiful.

Great for Esquimalt!

Thank Danny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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