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La Grande Residence at the Sutton Place Hotel Vancouver
Ranked #55 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 10 September 2017 via mobile

We had 8 nights in a one bedroom apartment and we can't wait to go back! Check in was quick and easy, although the staff weren't overly interested in providing basic info about the hotel facilities.
The porter was great, he showed us the room amenities along with some insider tips on the area.
The rooms are newly renovated and extremely spacious. They are tastefully styled and have great kitchen appliances, plus 2 TV's. Even though we were on level 5, the room was quiet, extremely comfortable and didn't have a lot of street noise.
The gym is well equipped, various cardio machines along with free weights and plenty of weight machines.
Don't forget to use the concierge either! They are there to help and offered great suggestions on tours, restaurants, shops, bars and their favorite places.
Hard to fault this hotel that provided 5 star service, however I have a couple of suggestions for improvement:
-The coffee pods and tea bags were not replenished for any of the 8 days that we were there. We used 1 pod each on the first morning and they were never replenished. Yes I could of asked, but should I really need to?
-the balcony was not inviting as the furniture was dirty and you could not hear yourself think due to the air conditioning unit sounding like a Boeing 747 taking off. We jetted back inside very quickly and the doors remained closed.

I would definitely recommend this hotel- it is in a prime location, only half a block from Robson street. Treat yourself and book a room at La Grande Residence. P.S the wifi was great and if you are friendly enough to the staff, they may even give you the password ;)

Stayed: July 2017, travelled as a couple
Thank MrandMrsXAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this reviewResponded 14 September 2017

Dear Guest,
Thank you for taking your time to write about your recent stay in La Grande Residence at The Sutton Place Hotel Vancouver. We are pleased to learn that you had a nice stay with us. We are committed to service excellence and strive to do our utmost in providing guest comfort and satisfaction. We appreciate your compliments for our concierge team and you can certainly count on their recommendations. We appreciate your business and look forward to have the opportunity to be of service to you again in the near future.
Regards,

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Reviews (265)
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5 - 9 of 265 reviews

Reviewed 30 August 2017

This is the "suite" side of the Sutton Place Hotel. Located right in the middle of the shopping and business center of Vancouver and about a 15 minute walk to Canada Place on the harbor. Expect a frenetic lobby scene as mobs of tour groups and cruise passengers arrive and depart and staff struggle to deal with all of them. Front desk is efficient, but not overly friendly. We reserved a 2 bedroom suite to accomodate our party. Space is adequate, but the sleeping rooms are on the small side. Oddly, the ensuite had no bath/shower and the second bathroom which had the shower/tub was in the hallway not in the second bedroom. We had restful nights in comfortable beds. Breakfast is available in a very informal cold buffet set-up room or as a more extensive menu in the on-site restaurant. Choices were adequate and fairly priced. We had dinner one evening in Boulevard, their on-site restaurant. Food was excellent and service very pleasant. Overall experience was fine, but expected more.

Room Tip: For a fast and fairly priced breakfast, do the cold buffet in the separate dining area. Much quieter...
See more room tips
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this reviewResponded 31 August 2017

Dear Guest,

Thank you for choosing La Grande Residence at The Sutton Place Hotel Vancouver. We are pleased to learn that overall your stay was comfortable and you enjoyed the dining experience in Boulevard Kitchen and Oyster Bar. We have noted your feedback and will continue to improve all areas to meet our guest's expectations. We look forward to welcoming you back soon.

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Reviewed 21 August 2017 via mobile

We had the possibility to book a 'apartment' room. Really good and spacious. Could definitely recommend. Big room with possibility to cook and make coffee.
We definitely recommend this hotel. Attentive staff and as we had - a big room.

Stayed: August 2017, travelled as a couple
Thank MemsStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this reviewResponded 21 August 2017

Dear Guest,

Thank you for sharing your positive experience with us and other travelers. We are delighted that you enjoyed your stay in our spacious extended stay apartments with fully equipped kitchenettes in La Grande Residence at The Sutton Place Hotel Vancouver. Our associates are committed to service excellence, we look forward to welcoming you back for another enjoyable stay.

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Reviewed 19 August 2017

We found an internet deal where we were able to book a suite in the Residence for the same price as a room on the hotel side of the property. What a steal! For the same price we had our own kitchen and living room in addition the usual, but most importantly we had a balcony which we used every morning and evening. In addition, the staff was quite helpful and friendly, and the location is perfect for walking or short cab rides to many of the stops one might be interested in when exploring Vancouver for the first time. The only negative that we found is their daily charges for Wifi were such that we didn't even bother. Overall, a great place to stay!

Stayed: July 2017, travelled as a couple
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this reviewResponded 21 August 2017

Dear Guest,

Thank you for sharing your review. It is wonderful to hear that you had an enjoyable stay in La Grande Residence at The Sutton Place Hotel Vancouver. We are pleased to offer complimentary Wi-Fi in most of our value-added room packages on our website. We value your business and hope to welcome you again for another great stay soon!

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Reviewed 18 August 2017 via mobile

Great hotel! The location was easy to get around to activities, restaurants and shopping on foot. The rooms are spacious, comfortable and clean. Very friendly and accommodating staff. Would stay again.

Stayed: August 2017, travelled with friends
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at La Grande Residence at the Sutton Place Hotel Vancouver, responded to this reviewResponded 21 August 2017

Dear Guest,

Thank you for sharing your review following your recent stay at The Sutton Place Hotel Vancouver. It is great to hear that you had a comfortable stay. It is with great pleasure to share your compliments with our teams. We value your business and look forward to welcoming you again for an other enjoyable stay in the near future.

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Additional Information about La Grande Residence at the Sutton Place Hotel Vancouver

Address: 845 Burrard St | at the Sutton Place Hotel, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 92 Hotels in Vancouver
Price Range: ₹ 14,531 - ₹ 33,818 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — La Grande Residence at the Sutton Place Hotel Vancouver 4.5*
Number of rooms: 164
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