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“Please be careful”

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Holiday Inn Hotel & Suites Vancouver Downtown
Ranked #60 of 89 Hotels in Vancouver
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Please be careful”
Reviewed 6 July 2012

I was charged 200 $ for a 30 minute call to USA from Vancouver. Had to fight 2 hrs with the staff to get it down to 30$. Although, they acknowledged their mistake, the kind of lies they were dishing out was not good. My rating will be bad for this hotel forever and would suggest others to avoid it. If you are not careful, you would get a bad deal as the hotel owner wants to just make unfair money out of you.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vvarun1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
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Seattle, Washington
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 July 2012

Was upgraded from the King Superior Room I booked to the next level above, not sure what’s called. Car park is old, but it’s an old hotel, and the car spaces are very narrow (It’s always a challenge in a rental to find that last car space that isn’t park beside a huge 4WD because you know kids are coming out sometime later and going to wack that huge heavy door right into your car!). The lifts are dated and contained signs to inform you of the current renovation. Front counter staff are friendly and efficient and my room was really spacious with a separate lounge but a tiny bathroom. I seriously don’t know who designs these stupid hotels with these tiny bathrooms – you know the ones where they are so small you have to negotiate around the door to use either the toilet or shower. Given that the rest of my room was so cavernous I don’t understand why they couldn’t have used a bit more of that wasted space to make a decent sized bathroom.

I hope the current renovations include expanding the size of the bathroom. If they do that, and improve the facade on the front of the hotel, then you’ll have nice place to stay Vancouver.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 6 July 2012

The rooms are large and clean. The staff friendly. Things get done right.

But--it gives you no more than you need (and for me, this gives it only three stars).

The small creature comforts like a safe or hooks on bathroom doors are missing. The wait staff is friendly but not as efficient as one would hope. The furniture (and there has been a remodeling) is average.

In discussing the situation with other guests and, more importantly, with some members of the staff, the impression is that management is not willing to take the extra steps to move it up a star or two.

For example, there is some remodeling, including new carpets. The aroma of the glue was heavy and it just did not seem to occur to management that this was not a floor to house guests for a day or two.

In short, not bad, but just not above average either.

Stayed June 2012, travelled as a couple
Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 June 2012

Nice helpfull staff. Good size room Clean. Hotel was being renovated at the time of stay but disruption was kept to a minimum. We wanted to keep the room for an extra couple of hours after check out time before we went for our flight and the hotel were happy to help us out. Free wifi in the rooms. Very near to Robson Street with shops and restraunts and about a 20-25 minutes walk down to the waterfront.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymondo1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterdown, Canada
Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 26 June 2012

Not the greatest place to stay, but the location was fantastic. Shopping was within walking distance, and the atmosphere was buzzing. As for the hotel, the rooms were a bit dated, and the carpets were musky. The design of the hotel was a little confusing with an elevator in the middle of the hotel that magically ended up near the parking lot, but then upon re-entry you had to take a round about walk back to the entrance. Being downtown, the noise was predictable, and the beds were not the greatest. If I had to stay there again I would, but given the comparable hotels to the price, I would probably stay at the Sheraton two blocks away. Breakfast was breakfast. I did not attempt dinner given the other options available in the area. I will say the location was great. Close to everything that a car was not necessary.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gunnarinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vancouver Downtown, responded to this review, 2 August 2012
Dear Gunnarinc,

Thank you for your candid feedback. I am very pleased you liked the convenient location of our hotel. We’re sorry the layout of the hotel and comfort of the bed in your room fell below your expectations. We truly value your comments as this gives us the opportunity of improving what we can offer. We hope you give us a chance in the future to show you how great our hotel is.

Thank you for staying with us and we hope you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Vancouver Downtown

Property: Holiday Inn Hotel & Suites Vancouver Downtown
Address: 1110 Howe St, Vancouver, British Columbia V6Z 1R2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Vancouver
#51 Business Hotel in Vancouver
Price range (per night): ₹ 10,858 - ₹ 21,142
Hotel Class:3 star — Holiday Inn Hotel & Suites Vancouver Downtown 3*
Number of rooms: 245
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Suites Vancouver Downtown Perfectly situated in the heart of downtown, our 100% smoke free Vancouver hotel is near Yaletown businesses & restaurants, Robson St. shopping and Granville St.entertainment. Corporate guests love our Vancouver hotel s convenient access to nearby businesses and convention centres, as well as our business amenities. Guests can work in the business centre, take advantage of the free high-speed Internet access and book a meeting room that can accommodate up to 250 people. Leisure guests are right in the middle of all the hot spots in downtown Vancouver. Our hotel's location offers the opportunity for strolling along Yaletown s Waterfront Seawall or taking a ferry across False Creek to Granville Island. You can catch a concert at BC Place or a Canucks game at GM Place. Broadway shows at the Elizabeth Theatre are terrific for a night out and the Centre for Performing Arts is a great choice, too. From wining and dining at UnWine d Dining Lounge to shopping at downtown boutiques, our Vancouver hotel is close to it all. You won t find the comfort and convenience of our accommodations at other Vancouver hotels. From a 24-hour fitness centre and indoor, heated pool to delicious dining options and comfortable amenities, we have it all. At the Holiday Inn Hotel Vancouver Downtown, our friendly, multi-lingual staff, known for outstanding hospitality, looks forward to welcoming you. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Vancouver Downtown
Holiday Inn Vancouver
Vancouver Holiday Inn

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