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“Growing Pains”

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Holiday Inn Hotel & Suites Vancouver Downtown
Ranked #56 of 92 Hotels in Vancouver
Toronto, Canada
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Growing Pains”
Reviewed 9 April 2012

The hotel has a great location. Close to many amenities and downtown Vancouver. 15 minute away from the Lions Gate Bridge.
The hotel is going through extensive renovations. So my experience was a little skewed. The things that were not reno related are the following:
Extremely slow internet connection.
Pay for printing in the very public business centre. Most hotels have this service for free and in a quite, contained room.
Parking is very limited and the spaces are extremely small. Be prepared to find alternative parking after midnight. The cost is $22/night.
The elevators are slow.
The walls are thin – I heard the occupant next door blowing their nose and rolling out the toilet paper.
Huge gap between the door and the floor allowed every noise to be heard.
The cable was not available 100% of the time.
The staff was very helpful and management did send a welcome basket.

Room Tip: Don't choose a room that looks on the alley.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bibi_azim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris S, General Manager at Holiday Inn Hotel & Suites Vancouver Downtown, responded to this review, 19 April 2012
Dear bibi_azim:

Thank You very much for your feedback, we value each comment as it helps us improve our services.

Your comment on the internet connection is a challanging one - our internet services is password protected to ensure only hotel guests have access to it, but we are also streaming data usage to ensure each guest is able to access the wireless connection. Should you experience any issues in the future please do not hesitate to contact our front desk associates right away.

We are currently checking into the Cable TV issues, this service is provided by a Third Party and out of our control, but nevertheless the Third Party needs to provide our guests with top service as well!

Again Thank You for your feedback and we are looking forward to welcoming you again once our renovations are completed to show off the "New Holiday Day Inn"


Kind regards,
Kris Szylowski
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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Kelowna, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2012

My brother and I travelled down to Vancouver and had the priviledge to stay in the great downtown hotel location. We were exploring the city for the first time and it was so central to everything. Stanley Park was not too far of a walk, we got to see different areas of the city and we didn't have to drive.

The Front desk made us feel very welcome and we had a great room. They are undergoing some renovations right now that is going to make it even better. They are a top notch hotel and provided really amazing service. Thank you for a great stay Holiday Inn and Suites Vancouver Downtown, we will certainly be back!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton, Canada
Level 6 Contributor
140 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 April 2012

Like most of you, I'm a member of a limited number of hotel loyalty programs so I like to stay at them when it makes sense to do so. So picking a Holiday Inn for me made sense and it was close to my contact. It was also well priced.

Pros: Good value for the dollar, I paid $109 and $119 and that's good anywhere let alone for a major downtown hotel. It was very clean. There are a number of coffee shops in the area and a few local eateries which turned out to be quite good. It's a very short walk to the Granville Entertainment section although parts of the street are somewhat sketchy. Yaletown is a few blocks away. It's also easy to get to the hotel if you use the Skytrain but you will have to walk several blocks. That might be an issue in rainy season. The decor has been updated to a degree and the bed was very comfortable.

Cons: This is an old hotel. Lighting levels are poor and the room design reflects it's age. Very small bathrooms, the closet is open right next to the bathroom, small sink. They still use the old tube TV's. I also found the walls to be thin as I could hear conversations quite easily.

That having been said, the weekend I was leaving the hotel was booked out. There were traveling teams in for the weekend. It's also a favorite for Canuck fans who where in for the game. So for business, not so great, but for this type of clientele it might be a good choice.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coachboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Canada
Level 6 Contributor
131 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 March 2012

I have stayed at MANY Holiday Inn and everything about my stay was not impressive.

location is not very desirable, between the pan-handlers, adult shops and poor view, I wouldnt venture very far at night.

Staff picks up phone promptly. I forgot my toothbrush and they brought one up pretty quick.

Major stains on CARPET, grout, paint and all sorts of crap (see photo)
room smells like paint or adhesive
resturant under renovation
old tv in room

Internet performance will range from;
400 kbps download, 70 kbps upload
10 Mbps download, 4.55 Mbps upload

Bathroom:
shower head too low, had to position it practically horizontally to wash my hair - and I'm only 5'10"
had to jiggle the toilet lever to stop the toilet from running
have to really turn the shower valve tight to stop the water
scratched tub with grout spots and other construction damage

No airport shuttle

Called the front desk to ask if all the rooms on my floor are in this condition and was told yes.
Emailed the manager to complain Monday night

Breakfast is a fairly typical layout - i had the buffet. i think I will just grab something on the way to work - should be way much cheaper.

Monday I asked maintenance to come up and fix the toilet, I have to constatntly jiggle the handle to stop the water from running. They were at my door before me, so I let them in and left to get a bite

When I returned, my luggage and laptop bag was missing, so I called downstairs and after 20 minutes, got a call back that they moved me to another room. I checked my drawers and my clothes were still there. I checked out the new room and 1000% better than my current room. The manager emailed me about moving me - about 30 minutes after they moved me. No mention of any kind of reimbursement for my troubles. So much about that comment from the front desk that all the rooms are the same.

Tuesday AM, no paper this morning in front of my door, but everyone else seems to have one. I grabbed breakfast from the MANY places on my way to work, about half the price of the hotel meal.

I understand they are renovating, but even this is too much

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Churchill_Fortunato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vancouver Downtown, responded to this review, 28 April 2012
georgetown_minky,

Thank you for taking time out of your busy day to leave us a candid review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Vancouver hotels

Victoria BC
Level 6 Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 21 March 2012

We stayed here for one night before an early morning flight. We got our room for $50 plus fees (total $66) on priceline. The original price is about double that. Check in and out were quick and easy. The room had two double beds which were nice, with numerous pillows. There's something a little down-market about the place, with a table piled with t-shirts for sale in the lobby, but it was clean and we slept well enough until the middle of the night when the guests next door decided to have a lengthy conversation. Poor soundproofing. In the bathroom you could mistake something being said in the neighbour's room with a sound from your own room. Location was great and it was 10 minutes walk to the direct train to the airport. The first train of the day was at 4:52 a.m., which we caught and were in plenty of time for our 7:10 flight. Would probably stay here again at $50 a night, but not at full price.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Westcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Vancouver Downtown

Property: Holiday Inn Hotel & Suites Vancouver Downtown
Address: 1110 Howe St, Vancouver, British Columbia V6Z 1R2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Vancouver
#51 Business Hotel in Vancouver
Price range (per night): ₹ 10,304 - ₹ 23,889
Hotel Class:3 star — Holiday Inn Hotel & Suites Vancouver Downtown 3*
Number of rooms: 245
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Suites Vancouver Downtown Perfectly situated in the heart of downtown, our 100% smoke free Vancouver hotel is near Yaletown businesses & restaurants, Robson St. shopping and Granville St.entertainment. Corporate guests love our Vancouver hotel s convenient access to nearby businesses and convention centres, as well as our business amenities. Guests can work in the business centre, take advantage of the free high-speed Internet access and book a meeting room that can accommodate up to 250 people. Leisure guests are right in the middle of all the hot spots in downtown Vancouver. Our hotel's location offers the opportunity for strolling along Yaletown s Waterfront Seawall or taking a ferry across False Creek to Granville Island. You can catch a concert at BC Place or a Canucks game at GM Place. Broadway shows at the Elizabeth Theatre are terrific for a night out and the Centre for Performing Arts is a great choice, too. From wining and dining at UnWine d Dining Lounge to shopping at downtown boutiques, our Vancouver hotel is close to it all. You won t find the comfort and convenience of our accommodations at other Vancouver hotels. From a 24-hour fitness centre and indoor, heated pool to delicious dining options and comfortable amenities, we have it all. At the Holiday Inn Hotel Vancouver Downtown, our friendly, multi-lingual staff, known for outstanding hospitality, looks forward to welcoming you. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Vancouver Downtown
Holiday Inn Vancouver
Vancouver Holiday Inn

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